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Extended Stay America Select Suites - Shreveport - Airport
- Other
- Shreveport, LA
About this business
Location details
5725 Financial Plaza, Shreveport, LA, 71129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kitchen was ransacked empty and the microwave was broken. Nasty room.
Business response:
Dear Emily, We extend our sincerest apologies for any inconvenience caused by the condition of the room and our updated policy on kitchen amenities. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. To this end, we diligently list all policies on our booking sources to ensure our guests are thoroughly informed. We sincerely regret any miscommunication or frustration that may have arisen and apologize for the same. Your feedba... read more
My room had no pillows on arrival. The bathroom door had a hole in it. And there was a lot of trash in the hallways and by the elevator
Business response:
Dear Sean, Thank you for your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
The smoke smell was awful. There was no hot water to shower with. Terrible experience. I want a refund.
Business response:
Dear Mark, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The staff was nice
Business response:
Dear Olivia, Thank you for your feedback. Although the rating provided may not fully reflect the generous compliments, we are pleased to hear that you appreciated our staff. Our commitment is to exceed expectations in all aspects consistently, and we value your feedback. We look forward to welcoming you back whenever your travels bring you to the city.Sincerely,Hotel Management
No hot water, No television, no elevator bad bad and bad
Business response:
Dear Ashton Blankenship, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the lack of hot water, TV, and elevator issues and any inconvenience this has caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
The worst experience ever no hot water elevator don’t work bad service, and they keep lying to you every day
Business response:
Dear Rafael, We sincerely apologize for the disappointing experience during your stay. It's unacceptable that you encountered issues with hot water, elevator functionality, and poor service. We understand the frustration and inconvenience this caused you. Rest assured, we are addressing these issues with the utmost urgency to ensure they are resolved promptly. Transparency and honesty are paramount to us, and we regret any miscommunication during your stay. Your feedback is invaluable as we strive to improve our services and... read more
Didn’t like that they did not have hot water and they didn’t even bother telling me when i checked in
Business response:
Dear Pablo, Thank you for sharing your feedback with us. We appreciate your insights regarding the issue you encountered during your stay. We sincerely apologize for any inconvenience caused by the lack of hot water. This oversight does not align with our commitment to providing exceptional service. Your comments have been noted, and we will take appropriate measures to ensure a more seamless visit for future guests. We value your patronage and hope for the opportunity to welcome you back in the future for a more enjoyable e... read more
A fold out bed? Are you kidding me?
Business response:
Dear Justin, Thank you for taking the time to write a review of your stay. We apologize if the fold-out bed did not meet your expectations. We understand that preferences can vary, and we appreciate your feedback. Our team aims to ensure our guests have a comfortable stay, and we value your input as we strive to improve our accommodations. We hope you will consider giving us another chance to provide you with a more pleasant stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Shreveport - Airport
How is Extended Stay America Select Suites - Shreveport - Airport rated?
Extended Stay America Select Suites - Shreveport - Airport has a 2.9 star rating with 652 reviews.
When is Extended Stay America Select Suites - Shreveport - Airport open?
Extended Stay America Select Suites - Shreveport - Airport is open now. It will close tomorrow at 12:00 a.m.