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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your response! We appreciate your feedback. Hope to see you again at Extended Stay America.
The rooms seem pretty outdated. My room at first didn’t have a remote for the TV so I had to get one from the front desk. And then I noticed when I first walked into the room that it has a musty smell in the room. There were stains on the couch and the tables. The entry light doesn’t work and I don’t know if they just didn’t want to change the bulb
Business response:
Thank you for reviewing your stay. We apologize for the housekeeping issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate team, and we're taking immediate actions to prevent such incidents from occurring again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
Bathroom floor was dirty, dishes were dirty upon receipt
Business response:
Thank you for staying at our hotel. Although it seems overall you had a pleasant visit, we are sorry for the cleanliness issue you encountered. We value your feedback and have shared it with the housekeeping team so that we can improve our future guest's experience. We hope you consider staying with us again; so that we can provide you with a perfect stay. Sincerely, Hotel Management
Nice big room and layout. Bed dipped down in the middle real bad on one side, tub wouldn’t shut off all the way and only used bar soap in the room.
Business response:
Thank you for choosing our hotel. We are pleased to know you liked the size of your room and had a pleasant stay. However, we are sorry for the issue you encountered in your room. Your feedback will be used as a training tool to improve our service and facilities moving forward. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 4.2 star rating with 661 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.