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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DOUBLE BOOKED ROOM First thing is that i was sent a room someone was already occuping....then i was put in another room that wasnt to my satisfaction either. Im supervisor at Notre Dame over Housekeeping, no one is perfect when it comes to cleaning, but me, myself beleiving doing my best and make sure my customers are satisfied with my services. The room could've used vacuuming, bathroom sink had hair in it, but I stayed. The front desk clerk did apologize because she thought she had moved the guest for whatever reason. I en... read more
Business response:
Troy, thank you for being our guest. We are sorry for the isolated incident you mentioned and for the cleanliness issues you encountered in your second room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Liked the environment and room was perfect. All though needs better breakfast area. My stay was over all great.
Business response:
Thank you for your excellent review of Extended Stay America. We strive to deliver clean, comfortable accommodations combined with a pleasant environment to every guest; therefore, we are glad you appreciated our efforts. We are sorry to learn our breakfast was not to your liking. We will make a note of your feedback as we plan any changes to it. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area. Sincerely, Hotel Management
Check your bed! The bed in our room had blood stained comforter. Called to have them remake the bed and they "did". When I checked again it was all on the sheets also so they never remade the bed. They basically never changed the best from the previous guest! The hotel smelled like wet rotten mop when you walked in. The second-floor smelled Iike Marijuana. Just a gross and nasty stay.
Business response:
Kelly, thank you for your stay and for taking the time to post your review. We apologize for the less than the spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
It was clean and comfortable. They have a kitchen which beats alot of hotels that dont
Business response:
Thank you for staying with us. We are glad you loved our well-kept property and the kitchen amenities we offer. It was a pleasure having you, and we look forward to your next stay soon. Sincerely, Hotel Management
They charged me double the price, but let me check in early.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy to see the rating as it states you had a pleasant visit and that you were able to provide you with an early check-in. We appreciate your feedback and hope to see you again in the future. Sincerely, Hotel Management
It was a very quiet and comfortable place for a simple night away.
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a comfortable stay with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 4.3 star rating with 669 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.