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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No soap I know you get what you pay for but there wasn’t even a little bar of soap to wash your hands with after using the bathroom. I don’t think I’ve ever stayed at a hotel, no matter how cheap, that didn’t supply a little bar of soap to wash your hands!
Business response:
Dear Guest, Thank you for your feedback! We sincerely apologize for the oversight regarding the lack of soap during your stay. Although we regret the disappointment with the lack of amenities like soap, please know that these items can be requested at the front desk if needed. Your comments are important to us, and we hope you will consider staying with us again, allowing us the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Not Nice We stayed one night and when checked into our room it was nothing like the photos online. There was mold in the tub/ shower area. Hole in the ceiling by the vent, water bugs All over the bathroom floor, holes in the couch, stains also on furniture.
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will immediately address this issue with our team. We hope you will give us another chance to serve you in the future, and we look ... read more
There was no attendant at 11:30 pm to check us in. Also, our room had an extremely strong foul odor, room 121.
Business response:
Dear James, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during check-in and for the unpleasant odor in your room. We understand how important a smooth arrival and comfortable accommodations are, and we regret that your stay fell short of these expectations. Please know that we are addressing the situation with our team. We hope you’ll give us another chance to provide a more pleasant and seamless experience on your next visit. Sincerely,Hotel Management
Woken up at 3am with guests playing loud music. Fights/arguments in the parking lot. No soap or shampoo in bathroom. Way Too expensive . Happy that my car wasn’t broken into overnight.
Business response:
Dear Scott, Thank you for sharing your experience. We sincerely apologize for the disturbances and inconvenience you faced during your stay. Your concerns about noise, safety, and missing amenities are being addressed with our team to ensure they are promptly resolved. We regret that your visit did not meet your expectations and will work diligently to improve. We hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
Arrived late and even though they said on the phone earlier when I called that it wouldn't matter, when I followed their directions to check in they Said they'd cancelled my reservations for the duration. So I had to find another place to stay at 3am
Business response:
Dear Craig, We sincerely apologize for the inconvenience caused by your late arrival. The miscommunication regarding your reservation concerns us. This does not reflect the standard of service we strive to provide. We will ensure to prevent such occurrences in the future. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to host you in the future with a much better experience. Safe travels!Sincerely,Hotel Management
Dirty butt Hotel This hotel was disgusting under the beds there was probably two trash bags of trash. The room has a kitchen with nothing in it waste of space and we was counting on it having pots and pans and silverware didn’t even have a coffee maker so the food we brought was for nothing.The hallways was filthy elevator was dirty smelled of rotten fish sticks and trash in the hallways. Outside beer bottles and trash all outside. My advise DO NOT STAY HERE!!!!
Business response:
Dear Joseph, We extend our sincerest apologies for the unsatisfactory experience you had during your stay. It deeply troubles us to learn of the cleanliness issues and the lack of essential amenities in your room. Maintaining a pristine environment and providing well-equipped accommodations are fundamental to our commitment to guest satisfaction. Rest assured, we are thoroughly investigating the lapses in our housekeeping and provisioning processes to prevent such occurrences in the future. Your feedback is invaluable, and w... read more
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 985 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.