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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The towels were limited I stayed 3 nights 1.75 for new ones,no sleep upstairs stay was loud. Very disappointed.
Business response:
Dear Guest, We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. We apologize for your disappointment with the noise and the limited towel supply. Our front desk is always available to help with concerns like these, and we are truly sorry we could not resolve them while you were here. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely,Hotel Management
False Advertising - No Pots/Pans/Dishes It is completely unacceptable that you did not have any pots/pans/plates/silverware for me to use in my room. The entire reason I booked at your location was because I needed a kitchen. After checking in, when I went to get pots and pans they told me they no longer offer that. They said I could buy a set if I wanted, but they were out at the moment so I couldn't buy it either (not that I would have spent money on that). Why should I buy a set when your hotel should include this, and wh... read more
Business response:
Dear Christopher, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidenc... read more
Room was clean. Mattress was uncomfortable. No coffee in the morning. Took the iron and board out of the room. No Kleenex. Very disappointed in the hotel overall and we’ve stayed there before
Business response:
I am so sorry that you were disappointed in our hotel! We have recently changed our brand from a Suites to a Select Suites, which offers less amenities so that we may keep the cost to our Guests down. I would hope that even with the new standards, that you would stay with us again!
I travel from Chicago to Mishawaka Indiana to stay at one of your location I get there and the manager informed me no more rooms available and on top of that they did not except cash. It was just one of the worst days of the month I’ve been through. I would never stay at one of your locations or recommend it. Sorry for the bad review. What is the truth? Have a good day and a blessed year yours truly Mr watts
Business response:
Dear John, Thank you for staying with us and leaving a review. We are sorry we could not avail a room for you and that our payment policy inconvenienced you. Our hotel’s policy is not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. We regret not being able to accommodate you and for disappointing you. It will be a pleasure to host you, and we hope you consider including us... read more
Extended stay america mishawaka, In We were 3 couples on our way to notre dame game from nj. One hour before we were to arrive at extended stay they called to say they were overbooked and we needed to find another hotel. Who does that. I had booked this afew months before. I will never give extended stay my business
Business response:
Dear Linda, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We're genuinely sorry our staff were not responsive to the difficulties faced by our valued guests. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management
They were having issues with evicting more permanent guests. The hallway smells like pee near my first room. Switched rooms because the pullout couch i needed was broken. Second room had a broken toliet, the pullout coach was dirty. Staff was great on trying to fix the issues.
Business response:
Dear Christena, thank you for staying with us. We are sorry for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness and maintenance, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the matter further. Our concerned team is already at work. We hope this unfortunate situation will not prevent you from staying with us in the future a... read more
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 985 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.