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Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was the dirtiest hotel that I've ever stayed at. The pictures online made the place look nice, but in reality there wasn't any care to take care of the property. Our room had greasy finger prints all over the microwave, a gray film on the front of the dresser, something I hope was chocolate all over the couch, just to name a couple of issues. Although the place is advertised as smoke free,the whole place smells of cigarettes. We even witnessed someone walking out of hotel smoking and saw a crushed butt on the carpet in ... read more
Business response:
Dear Jerry, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues. The condition you described is unacceptable, and we are taking immediate steps to address these concerns with our housekeeping team. We also regret the smoke-related issues you experienced despite our non-smoking policy. Your feedback is crucial as we strive to improve our services. We hope you will consider giving us another opportunity to provide a significantly better experience in the future.Sincerely,Hotel Management
Not the best
Business response:
Dear Guest, We appreciate your feedback and regret that your experience did not meet your expectations. Our aim is always to provide exceptional service and comfort to our guests. Your comments are valuable as they help us identify areas for improvement. We hope to welcome you back in the future and provide you with a more satisfying stay.Sincerely,Hotel Management
Dog droppings/cigarette butts all around entrances. Refrigerator sounded like a jet engine. Shower drain plugged.
Business response:
Dear Jason, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean and comfortable accommodations very seriously and genuinely regret your concerns. We will address your feedback with our team. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for you... read more
The front desk lady was very rude. The people next to us at the TV up all night.
Business response:
Dear Austin, Thank you for taking the time to review our hotel. We pride ourselves on delivering a memorable hotel experience in all aspects; however, we regret not meeting your expectations. We hope you will accept our deepest apologies for the level of service you received from one of our staff and for the noise concerns you experienced from the neighboring room. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to provide you exceptional hospitality and the tran... read more
For it to be on Main Street I thought it would look and be better it reminds me of a motel 6 cards to get in doesn’t work on the doors you have people outside standing around like it’s a club the rooms could be so much better it is very worn done
Business response:
Dear Kenwana, Thank you for taking the time to provide feedback on your experience with us. We are sorry for any inconvenience you may have faced during your stay. Our main goal is to provide our guests with an exceptional experience, so we appreciate your comments. We have taken note of the concerns you raised and are continually striving to ensure a perfect visit for every guest. We hope to welcome you back on a future visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 985 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.