This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - South Bend - Mishawaka - South
- Hotels
- Mishawaka, IN
About this business
Location details
4715 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unfavorable place to stay. Dated building, unable to pay cash policy ridiculous, baggage cart needs some mechanics love, no ice machine, room was dirty.
Business response:
John, thank you for the review of your stay. We are sorry for the cleanliness issues you encountered in your room and have shared with the housekeeping to see this does not repeat. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. We value your observations and will share it with the appropriate team to ensure a better experience going forward. We regret the inconvenience caused and hope to serve you better in the future. Sincere... read more
There were signs of bed bugs and we found feces on the bed skirt. We left immediately, it was so disgusting.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Fitted bed sheet had stains on it where you’d sleep. Pieces of food on the kitchen floor. Hair left from someone else on bathroom floor and on carpet-longer black hair. People above us were noisy until past 2 am-this was a Tuesday night.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, H... read more
The rooms we not cleaned properly ( dirty dishes left in the room ) Another night there were items left from the last guest was in the drawers The rooms smelled
Business response:
Michael, thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a f... read more
It was nice that it had a kitchen but it was not well cleaned at all! The first room had blood in the sheets and the sheets hadn’t been changed and the room smelled like cooked fish!!!!!☹️ The desk clerk gave me air freshener to spray in the room!! Then when I pulled the sheets back there was blood on them and they had not been changed!
Business response:
We appreciate you taking the time to share your experience online. It was a pleasure knowing you liked the spaciousness of your room and that you liked having a kitchen for you took cook meals of your choice. Thank you for being a guest at Extended Stay America, and we hope to see you here on your future trip. Sincerely, Hotel Management
I understand it was a Notre Dame football weekend and understand supply and demand but charging $300 a night for this hotel is outrageous. The rooms are very dated and had a funky smell to it. Asked for extra towels and pillows and was told that they were all out. The breakfast definitely was not a breakfast it was granola bars and some muffins.
Business response:
We are sorry as our accommodations were not able to provide the value you were hoping for and apologize for the inconvenience you had during you had with us. Your feedback regarding our grab-and-go breakfast and the condition of our property has been shared with the Brand Leaders of our organization in an effort to improve our future guests experiences. We also regret your experience was compromised due to the odor. Our housekeeping team is asked to do a deep cleaning of our property helping us to avoid such incidents moving... read more
Mishawaka Trip in October 2019 Basic hotel room, no coffee, water or cups. No breakfast supplied. Over priced for use.
The room smelled like pot even though there is "No Smoking" signs posted on every room. Not only did the room smell like pot but the entire hallway smelled of cigarette smoke as well.
Frequently asked questions about Extended Stay America Select Suites - South Bend - Mishawaka - South
How is Extended Stay America Select Suites - South Bend - Mishawaka - South rated?
Extended Stay America Select Suites - South Bend - Mishawaka - South has a 3.5 star rating with 985 reviews.
When is Extended Stay America Select Suites - South Bend - Mishawaka - South open?
Extended Stay America Select Suites - South Bend - Mishawaka - South is open now. It will close tomorrow at 12:00 a.m.