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Extended Stay America Select Suites - Springdale
- Hotels
- Springdale, AR
About this business
Location details
4397 Dixie Industrial Drive, Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I should have read reviews before, the staff was non existent, the hallway was dirty and smelly, the room was not cleaned, makeup on the bathroom counter, the door handle was coming off. The bed was terrible and worn out. I will not be back. I did sleep there and the shower was ok.
Business response:
Dear Aaron, Thank you for taking the time to evaluate your visit. We sincerely apologize for the maintenance and cleanliness issues you encountered during your stay. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. We have taken note of your feedback and will address them appropriately. Thank you for bringing these to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Since... read more
We booked three rooms and all three were dirty and smelled horrible.
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced in all three rooms during your stay. This is not the standard we strive to uphold, and your concerns will be addressed with our housekeeping team to ensure improvements are made. We appreciate your patience and understanding, and we hope to have the chance to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
waited 30 minutes on someone to arrive to desk due to smoking in the parking lot. Uncomfortable and unclean
Business response:
Dear Tracy, Thank you for your feedback. We sincerely apologize for the wait you experienced at the front desk and for the discomfort and cleanliness issues you encountered during your stay. We take these matters seriously and will address them with our team to improve our service and maintain a pleasant environment for all guests. Your experience is important to us, and we hope to provide you with a better stay in the future. We look forward to welcoming you back.Sincerely,Hotel Management
This is a tenement not a Hotel. A lot, I mean a lot of people live here and they normally would be homeless. I think they have a few rooms held back to rent for a weekend when the Razorback's play football. I took it because they were the only hotel not sold out. Would not stay here again and Expedia should have a disclaimer on the site as a very, very, very last resort.
Business response:
Dear Michael, Thank you for your feedback. We apologize that your experience did not meet your expectations. As an extended stay property, we cater to both short-term and long-term guests, which may have impacted your impression. We appreciate your input and will review how we communicate the nature of our accommodations with booking platforms. Your comfort and satisfaction are important to us, and we hope you’ll consider giving us another chance in the future. We look forward to welcoming you back.Sincerely,Hotel Management
After arriving at this property, I quickly decided that I could not stay there. Even though my reservation said non refundable, I fully expect this company to refund my money. No where in the description did it include, dirty, smelly rooms with a drug use atmosphere. I did not try and complain with the staff, as I knew there would be nothing they could have done. I had to find another room for the weekend for the safety of myself and daughter.
Business response:
Dear James, Thank you for your feedback. We deeply regret that your experience did not meet expectations. Cleanliness and safety are top priorities, and we take your concerns very seriously. Please be assured that we will address any issues with cleanliness with our housekeeping team. Also, after looking up your account details, we found that you were not charged for your stay. We appreciate your feedback and hope to have you as our guest in the future.Sincerely,Hotel Management
The place was nasty. Rooms had holes in the wall and the bathroom door was missed up. Tv did not work
Business response:
Dear Casey, Thank you for your feedback. We sincerely apologize for the condition of your room and the issues you encountered with the bathroom door and TV. This is not the experience we want our guests to have, and we appreciate you bringing these matters to our attention. We are committed to making improvements and addressing maintenance concerns promptly. Your input is valuable to us, and we hope you’ll consider giving us another chance for a better stay. We look forward to welcoming you back!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springdale
How is Extended Stay America Select Suites - Springdale rated?
Extended Stay America Select Suites - Springdale has a 3.1 star rating with 1,013 reviews.
When is Extended Stay America Select Suites - Springdale open?
Extended Stay America Select Suites - Springdale is open now. It will close tomorrow at 12:00 a.m.