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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
well they didn't have enough service people in the evening. And also the rooms didn't have air conditioning units with fans that could run 24/7 for that lovely fan noise that we all enjoy.
Business response:
Travis, thank you for being our guest. We are happy to know your overall experience was pleasant. With that said, we’re sorry for the inconvenience you had here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Great stay Great hotel. Comfortable room I would recommend this property to my friends and family.
Business response:
Margarete, I am delighted you had an excellent stay at Extended Stay America. It’s a pleasure knowing you loved your room and our property. We appreciate you recommending us hope to welcome you, your family and your friends back soon. Sincerely, General Manager
Nice hotel with easy access to area On checkin was advised that I had been upgraded, at no charge, to a better room that worked out even better than expected.
Business response:
Mike, thank you for making Extended Stay America a part of your travel plans. We are happy to read you liked your comfortable room and that our location was perfect for your needs. Your value your feedback in regard to HVAC unit and have shared it with our maintenance it. We would be delighted to accommodate you again in future and hope that you will stay with us again! Sincerely, General Manager
Business response:
Thank you for sharing your complimentary rating. We are glad you chose Extended Stay America - Springfield - South and look forward to your return visit soon. Sincerely, General Manager
Nice rooms. Great service
Business response:
Chad, thank you for sharing your wonderful comments about Extended Stay America - Springfield - South. We are thrilled to read you loved the comfort of your well-appointed room and enjoyed the service provided by our courteous associates. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Springfield - South. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Lori strong I thpught it was ok but i didntb appreciate pretty much bein tpld im a liar when I was checking Inn and true to show him I had paid online saying no I hadn't 4 times and I was trying to show him and he said i hadn't paid it showed paid in full and he wouldn't even give me chance to sa6 when using rwwRda you have to pay online or call hotels.com
Business response:
Lori, we sincerely apologize for the difficulties experienced at our front desk and for the behavior of our employee. We regret the inconvenience it caused. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, General Manager
You get what you pay for. Rooms were not very clean. Fridge had a funky smell. Bathtub seemed like I had been painted on the inside to be white. Sheets were always wrinkled. Carpet and bedspreads had stain. Elevator and hallway also had stains. The staff was for the most part very friendly (some maybe too friendly).
Business response:
Thank you for being our guest and for sharing your feedback. We sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean and comfortable facilities for our guests, and we obviously fell short. I have shared your concerns with our housekeeping team to step up their game. We hope you will give us another opportunity to show you we have improved. Sincerely, General Manager
There were syringes and needles laying in the parking lot. When we told the front desk they were not concerned
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,312 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.