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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a bad chain of hotels. Booked through hotels.com ($125 on a Wednesday night). Reception had us wait another 20 minutes for our room “so it could get through the system”. No ice machine. Bathrooms used this material with a finish that looks like boogers are smeared all over it. I suspect they use this is so cleaning gets to be less than thorough. Beds were springy. On top of that, I’ve got an additional $103 charge from the hotel itself on my card. Called, no manager on duty to help me out. Stayed in another one of th... read more
Business response:
Dear Guest, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, as this helps us to improve t... read more
The property was clean and there is no carpet do is nice for pet friendly but the sheets were so HARD i thought i was going to run skin off! Not the best for sleeping with an 8 month old
Business response:
Dear Taylor, thank you for taking the time to share your experience with us. Our objective is to create lasting memories for our guests; therefore, we are sorry that we did not meet your expectations. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Not great When we arrived, no one was in the lobby. We yelled until a house keeper finally came and went to find a check in person. They finally came to check us in. Next we got to the suite snd realized we needed dishes, so we called down to get some but couldn’t get ahold of anyone so I had to go down and find someone. Then carry it all up myself but they did give me all I asked fir. Plates, spoons, forks, extra shampoo and a couple razors as I had forgotten to bring one. The room was nice and clean but the beds are double... read more
Business response:
Luci, thank you for taking the time to share your feedback. We regret not meeting your expectations and that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Paid for 2 nights but got refunded for the 2nd night because they put me in a handicap room… It was very unpleasant and uncomfortable.. couldn’t sleep or anything.
Business response:
Trey, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
HORRIBLE STAY We went on vacation, and I will Never stay at this hotel again! The bed was rock hard, and really hurt my back. I told the manager of this and he did nothing except give me another flat blanket to try and lay on. I was so glad to check out and go home to finally rest! We will NEVER stay at this location again-they lost all our business.
Business response:
Tracy, thank you for your review. Please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
no hair dryer ,no printer to print receipt, didn't receive one by e mail
Business response:
Thank you for the specific feedback about your stay. We regret not meeting your expectations with the in-room amenities and the concern you had with the receipt. We would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. If we can be of any further assistance, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you will choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,312 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.