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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First night was fine. Second night woke up the next day no hot water. I was told both boilers went out. I told the front desk I don’t plan on ever staying here again
Business response:
Richard, thank you for taking the time to review your stay with us. We apologize for the disappointment you experienced during your stay due to the maintenance issue and be assured we have shared your comments with our engineering team so that they can fix the problem at once. We hope you will choose us again the next time you are in our area. Sincerely, Hotel Management
The non-smoking room smelled of heavy cigarette smoke. The room was filthy. We did not stay we slept in our car.
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience and the cleanliness issue in your suite. We will discuss your comments with the appropriate individuals and associates to take corrective actions to enhance our guest experience. We truly regret the inconvenience caused and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
They couldn’t serve continental breakfast or coffee due to “covid”. TV in our room didn’t work. No pool.
Business response:
Thank you for the feedback. We regret any disappointment with some of our amenities not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We look forward to providing our full services again once it is safe for our guests. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
NO LOCALS ALLOWED **kids can sleep in the car!!** They do not have it mentioned or posted ANYWHERE that they have a new policy that locals are not allowed to stay. I explained our house fire and need for a place to stay and they turned us away and when monday rolls around they STILL charged our account for the full price. We tried to get them to make an exception but they would rather let our kids sleep in our car because we did not have someone who had an ID from out of town. We had $14 left in our account and they said fun... read more
Business response:
Thank you for sharing your concerns with us. We do have a policy regarding booking with locals due to certain situations that can arise. However, we take the issues you have outlined with regard to the charges very seriously, so please allow us some time to look over your comments further. You have our assurance that we will take the necessary action to ensure this is properly addressed. Sincerely, Hotel Management
It was a decent place to sleep..... my shower was a mess with little to no hot water the first night, curtain all wrapped up weird and hair in the tub. Pillows were flat as pancakes and bed linens were super thin.
Business response:
Thank you for sharing your concerns. We apologize for the unavailability of hot water, the cleanliness issue, and the quality of the pillows and linens. We will discuss this with the appropriate individuals to enhance our guest experience. On a slightly positive note, we are glad you liked our well-maintained property. We appreciate your business and hope you will stay with us again. Sincerely, Hotel Management
No ice maker, hallways were filthy like they have never been vacummed. AND- our room was not cleaned, bed had hair and crumbs in it. No kitchen towlels or extra toilet paper. Had to move rooms. THEN - I had already paid through Orbitz and they charged me again. 3 calls and still waiting to hear on my refund
Business response:
Thank you for the feedback. please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our housekeeping department and housekeeping associates to ensure that it does not happen again. As your review is anonymous, we would appreciate additional information to identify your details and follow up. We hope you will give us a chance to redeem ou... read more
The smell was unpleasant, the key did not work after I held it near my phone. The washer and dryers did work.
Business response:
On behalf of the entire team, please accept our sincere apologies for our hotel not meeting your expectations during your recent visit. We do not take these issues lightly, as we do believe this is a top priority. We will address this matter with the associates in detail so that this does not happen again. We hope you will consider giving us another opportunity to prove ourselves. Sincerely, Hotel Management
Pain and Suffering This is the absolute worst hotel i have ever had to deal with while I have been doing business with hotels.com. i needed a place to stay due to my housing being renovated and i could stay with a friend but not until saturday evening. I made my booking in good faith that i had a room with the understanding i would have to do the incidental hold on my card. I arrived at the hotel shortly after my booking and while checking in I was rudely informed that the hotel did not provide rooms to anyone local. I was a... read more
Business response:
We regret if you were not aware of our hotel’s policy and the inconvenience you had to endure. We will review this miscommunication to ensure such issues can be avoided. Meanwhile, if you have any queries regarding your bill, please reach out to us for further assistance. Thank you for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,312 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.