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Extended Stay America Select Suites - Springfield - South
- Hotels
- Springfield, MO
About this business
Location details
1333 E. Kingsley St., Springfield, MO, 65804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Ronald, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad managment
Business response:
Randy, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Disappointed Bathtub water runs all the time. Toilet needed plunged first morning. Cabinet doors in kitchenette fell off upon opening!
Business response:
Skyler, thank you for your feedback. We apologize for the maintenance issues you encountered in your suite and for the inconvenience it caused. Your feedback has been discussed with the appropriate team to make the necessary repairs. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
They suck! I’ve stayed at extended stay in kc extensively and I like the brand. So when I needed a room for one night in Springfield where I live during a house move i was looking forward to their comfortable bed for a good might sleep. But when I presented my drivers license I was told that they don’t allow local business. I was turned away. And yet they charged me for the room! Probably the last time I will ever stay at this brand!
Business response:
Howard, thank you for taking the time to share your concern. We are sorry we could not accommodate and regret the frustration it caused. Your valuable feedback is appreciated. Sincerely, Hotel Management
This room was terrible. The walls had been patched from holes and the furniture was chipped. Phone looked like it came from the dollar store and lamps flickered when you turned them on. Furniture was dirty. A curtain was hung to cover the closet. Location is sketchy and I was scared to my vehicle was going to get broken into. The only good thing was the lady at the front desk was nice. The hotel smelled of weed and cigarettes. Very disappointing. Will not be returning.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, our maintenance and housekeeping teams will take the necessary steps to resolve the problems. Moreover, we regret you did not felt safe. We value your business and hope you will consider giving us anoth... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
You get what you pay for It smelled of stale smoke. I was too tired to complain, to be honest. We checked in after 11 pm. The carpet was stained badly. It was just not what I expected. Very run down.
Business response:
Thank you for being our guest. We are sorry for the smoke smell and cleanliness issue you encountered during your stay and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
They wouldn’t let me stay there. I had Recently moved to a different state and my license had my old address. Even though I had Stayed there numerous times
Business response:
Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We are reviewing your situation with our team to see what went wrong. We will share your message appropriately as we are committed to enhancing our services on all levels. We regret the inconvenience caused, and we hope to accommodate you in the future. Sincerely, Hotel Management
Had to call customer service to get someone to show up at the front desk after waiting close to an hour. The front desk person was rude so left and stayed at the hotel down the street.
Business response:
Thank you for being our guest. We are sorry you did not experience the best of our staff and regret the disappointment it caused. Your feedback will be shared with our team to make sure we are consistent with our service delivery. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South
How is Extended Stay America Select Suites - Springfield - South rated?
Extended Stay America Select Suites - Springfield - South has a 3.3 star rating with 2,312 reviews.
When is Extended Stay America Select Suites - Springfield - South open?
Extended Stay America Select Suites - Springfield - South is open now. It will close tomorrow at 12:00 a.m.