Extended Stay America Select Suites - Springfield - South - Battlefield

Business response:

Dear Walter, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future. Sincerely Hotel Management 

Business response:

Dear Klaudia, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations and apologize for any inconvenience you may have experienced while here with us. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again. Sincerely, Hotel Management 

Business response:

Dear Kawamura, We were sorry to read your comments regarding our oversight in responding to your experience was unacceptable. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best. Sincerely, Hotel Management 

Business response:

Dear JAGGER, Thank you for your valuable feedback on your stay with us, and we sincerely apologize for not meeting your expectations. We deeply regret the inconvenience you experienced, especially regarding your concerns with the bedsheets and sink. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the fut... read more