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Extended Stay America Select Suites - Springfield - South - Battlefield
- Hotels
- Springfield, MO
About this business
Location details
2021 West Kingsley St, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is a complete dumpster fire Waited 30 minutes at front desk to check in. No body present. Other hotel staff ignoring front desk. I asked for help getting an attendant to man the desk and the laundry staff literally walked away without any verbal response. Used phone to call and the front desk attendant left their phone at the desk. I canceled my stay in the hallway waiting for someone to show up. Existing guests came up front looking for staff and they said this was typical that i need to find a new place to stay.... read more
Business response:
Dear Chris, Thank you for sharing your experience. We are very sorry to hear about the difficulties you encountered during check-in and the lack of timely assistance upon arrival. We understand how frustrating and disappointing this must have been, especially after traveling and expecting a smooth process. While staffing coverage can vary at certain times, guests should always feel supported and attended to, and we regret that this was not your experience. Your feedback has been shared with our leadership team for immediate ... read more
Wasn’t happy did not have a tv that worked, WiFi or the microwave. Room wasn’t cleaned. Staff not helpful Location Was worst experience I’ve had
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. We regret the multiple issues you encountered, including non-functioning in-room amenities, lack of cleanliness, and the level of service provided. This is far from the experience we aim to deliver, and your concerns have been shared with the appropriate teams for immediate review and corrective action. We appreciate you bringing these matters to our attention, as they help us improve. We hope you will give us a second chance to deliver the type of ex... read more
Disappointing The price changes every day!!!! Ehhh
Business response:
Dear May, Thank you for taking the time to share your feedback. We sincerely apologize for any frustration caused by the rate variations you experienced, as we understand how important consistency is when planning a stay. Pricing can fluctuate based on availability and demand, but we recognize that this may be inconvenient. Your comments have been shared with our team as we continue working to improve transparency and the overall guest experience. We truly appreciate your input and regret that your stay did not fully meet ex... read more
Bad Was given the wrong room had to wait an extra hour and 45 minutes to get a room, staff tried their hardest to make it right but then the room next to us was smoking and drinking and banging on walls till cops had to be called at 2am. Staff was friendly and tried their best to make things right.
Business response:
Dear Guest, Thank you for sharing your feedback and for recognizing the efforts of our team during your stay. We sincerely apologize for the inconvenience you experienced, including the delay at arrival and the disturbance later in the evening. We understand how frustrating and disruptive this must have been. While certain situations involving other guests can be difficult to control, we strive to respond promptly and ensure a comfortable environment for all. Your comments have been shared with our team to improve coordinati... read more
Bad The booking site said it was a 2 room suite obviously it was not booking site said there was internet you charged for it there was no one available on site from 10pm until after I checked out at 8am my TV didn't work and there is no way 2 adults can sleep on a full size bed Absolutely nothing
Business response:
Dear Donald, We sincerely appreciate you sharing your experience, and we regret that your stay did not meet your expectations. It is disappointing to learn that the accommodations and amenities during your visit fell short. Your feedback regarding the suite and internet access is taken seriously, as it helps us identify areas needing improvement. Please accept our apologies for the inconvenience you encountered. We hope to have the opportunity in the future to provide a more accurate representation of our services and a stay... read more
Bad The roaches in the room Nothing
Business response:
Dear Philbin, Thank you for taking the time to share your experience. We sincerely apologize for the issue you encountered in your room, as this falls short of the standards we strive to maintain. Please know that your feedback has been shared with our team to ensure the matter is addressed and preventive measures are reinforced. We value your input and hope you will consider giving us another opportunity to provide a stay that reflects the comfort and quality we aim to deliver. Sincerely, Hotel Management
Disappointing
Ok but will not book again Staff was terrible. Bed was terrible. Clean
Business response:
Dear Stacey, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Disappointing Elevator was broke down 95percent of time The room was ok
Frequently asked questions about Extended Stay America Select Suites - Springfield - South - Battlefield
How is Extended Stay America Select Suites - Springfield - South - Battlefield rated?
Extended Stay America Select Suites - Springfield - South - Battlefield has a 3.6 star rating with 557 reviews.
When is Extended Stay America Select Suites - Springfield - South - Battlefield open?
Extended Stay America Select Suites - Springfield - South - Battlefield is open now. It will close tomorrow at 12:00 a.m.