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Extended Stay America Select Suites - Springfield - South - Battlefield
- Hotels
- Springfield, MO
About this business
Location details
2021 West Kingsley St, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad No one was available when we got there. Another couple had been waiting 20 min. We are getting a refund.
Business response:
Dear Terri, Thank you for your feedback. We understand how important it is for check-in to be smooth and timely, and we apologize for the wait you experienced. Our team strives to ensure all guests are promptly assisted, and we are sorry this was not the case during your visit. We will share your comments with our team to improve guest experiences and hope to serve you better in the future. Sincerely, Hotel Management
Terrible Dirty room, no bedding, or towels had to go get my own bedding and make the bed Location
Business response:
Dear Clinton, We sincerely regret that your accommodations did not meet expectations. A fully prepared and well-maintained space is essential, and it is disappointing to hear that this was not the case during your visit. Your concerns will be addressed with our team to prevent similar situations in the future. On a positive note, we’re glad you found the location convenient. Your feedback is truly appreciated, and we hope to have the opportunity to provide you with a much-improved stay should you choose to return. Sincerely,... read more
Fair Took an hour to get checked into after booking & paying online. Then tv didn’t work so I had to move rooms. Pet friendly & close to lots of restaurants/shopping etc.
Business response:
Dear EmmCeeBayBee, Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. We are also sorry to hear about your inconvenience with the TV and understand how frustrating that must have been. Please know that we will address these matters with our team, and we are grateful for your feedback. On the positive side, ... read more
My stay was terrible for 1 night. The bed, the cleaning, all of it! I won’t be staying here again unfortunately!! This hotel was absolutely disgusting from the moment we walked in and there was no helper then the lady they called was very rude! We stayed 1 night. Room smelt so bad and was so gross we kept all our clothes on and didn’t shower and use anything. You can’t get no sleep if you wanted because people run the halls and the front desk doesn’t care!!
Business response:
Dear Destiny, Our primary goal is to ensure you have an exceptional stay; therefore, we deeply regret that our team did not meet your expectations on this occasion. Please accept our sincere apology for the cleanliness issue you encountered and for the level of service you received from our front desk associates. We take our guest comments seriously, and we will address this matter with our team appropriately. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having ... read more
Shit Couldnt check in took my money thieves
Business response:
Dear WILLIAM, Apologies for not being able to accommodate you despite your reservation. We sincerely regret any inconvenience caused and understand your frustration. Please know that steps are being taken to prevent such occurrences in the future. Although we regret your disappointment, please know that our team is also always available for any assistance if needed. Your feedback is truly appreciated. We wish to host you in the future and regain your trust in us. Sincerely, Hotel Management
Very Poor
Fair
Bad Bathroom door handle was broke and got locked in. No remote for the TV. They wouldn't move us to a different room. Terrible customer service. If you get Lottie good luck. She's rude af. Never going there again. Plus bonus call to corporate.
Bad I have reported it a Few times now. to Booking com. And All I Got was an Empty promise from Your agent and left to sleep out in a snow storm in 3-4 ft of snow. I am a Disabled High risk patient. That was Inhumane with No Shelters open and No where to go and I Paid. I am Not Guilty of smoking in the room. I Deserve my Money Back for Violating my Privacy, for the Theft of my things, and Putting my Life in Danger. I met a very nice woman and her son. We would all go outside to smoke together. Other than that...a warm bed. U... read more
Frequently asked questions about Extended Stay America Select Suites - Springfield - South - Battlefield
How is Extended Stay America Select Suites - Springfield - South - Battlefield rated?
Extended Stay America Select Suites - Springfield - South - Battlefield has a 3.6 star rating with 454 reviews.
When is Extended Stay America Select Suites - Springfield - South - Battlefield open?
Extended Stay America Select Suites - Springfield - South - Battlefield is open now. It will close tomorrow at 12:00 a.m.