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Extended Stay America Select Suites - Springfield - South - Battlefield
- Hotels
- Springfield, MO
About this business
Location details
2021 West Kingsley St, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair Tv signal off no tv all wee Not had any
Business response:
Dear Maryann, Thank you for your feedback. We're very sorry to hear that the television service was not functioning during your stay. We understand how frustrating that must have been and regret the inconvenience it caused. Your comments have been noted, and we will ensure the issue is addressed. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future. Sincerely, Hotel Management
Worst place I’ve ever stayed The rooms smelled, fridge and stove were rusty. Asked for extra pillow and never got one. Front desk closes at 10pm and no one there until 9am to check out so couldn’t get a receipt. Front desk was very unprofessional always had to try find her. Location
Bed Not Queen it's a Full Booked a Queen room had single Full size bed. That's disappointing. Most everything
Business response:
Dear Craig, Thank you for staying with us and for sharing your comments. While we’re pleased that your overall experience was pleasant, we apologize for the disappointment regarding the bed size in your room, as we understand how important comfort and accuracy are to our guests. Your feedback has been shared with our team so we can look into this and ensure it doesn’t happen again. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Bad Room was dirty staff was rude there was 4 of us and only let us have 2 towels. Dirt all over the floor mold on bathtub. Grease splatered all over the wall by stove. 98 out AC DID NOT WORK. Nothing
Business response:
Dear Eric, Thank you for taking the time to share your experience. We are very sorry to hear that multiple concerns, including the condition of the room, the lack of adequate linens, and the air conditioning issue during high temperatures, impacted your stay. We understand how frustrating this must have been, especially when comfort and cleanliness are expected. Your comments highlight areas where we fell short, and we take them seriously. While we regret the impression this has left, please be assured that we are actively w... read more
Bad There was roaches and smelled. All night someone was stomping though the hallway. The employee was very nice when I checked in
Business response:
Dear Rachel, Thank you for being our guest. We are grateful for your kind words about our team’s service during your check-in. However, we sincerely apologize for the discomfort caused by the issues you encountered during your stay. Please rest assured that your comments will be shared with our team to help improve the experience for future guests. We understand the importance of a peaceful and pleasant environment and hope to welcome you back for a more enjoyable visit next time. Your satisfaction is important to us, and we... read more
Bare bones only. No frills. No hair dryer, no lamps, no curtains, no coffee, no tissues, no soap, no hand towels, no vanity no counter in bathroom, no luggage rack, no closet. Had a kitchenette with 2 burners with no pots, no pans, no plates, and no utensils. Thin blanket/bedspread, no extra blankets. No extra towels. No coffee maker in room or in lobby. No lobby. No employees overnight. The only extra was the extra charge per person in the room. 10/10 would not recommend.
Business response:
Dear Hutsell, We are sorry to learn that your stay did not meet your expectations. It was disappointing to read that several aspects of your visit fell short, and we sincerely apologize for the inconvenience this caused. Our goal is to offer a comfortable and functional environment, and we are sorry this was not your experience. Please know that many amenities you mentioned, such as kitchenware, toiletries, and extra linens, are available at the front desk upon request. We regret if this was not communicated at check-in. You... read more
Bad No one was available when we got there. Another couple had been waiting 20 min. We are getting a refund.
Business response:
Dear Terri, Thank you for your feedback. We understand how important it is for check-in to be smooth and timely, and we apologize for the wait you experienced. Our team strives to ensure all guests are promptly assisted, and we are sorry this was not the case during your visit. We will share your comments with our team to improve guest experiences and hope to serve you better in the future. Sincerely, Hotel Management
Terrible Dirty room, no bedding, or towels had to go get my own bedding and make the bed Location
Business response:
Dear Clinton, We sincerely regret that your accommodations did not meet expectations. A fully prepared and well-maintained space is essential, and it is disappointing to hear that this was not the case during your visit. Your concerns will be addressed with our team to prevent similar situations in the future. On a positive note, we’re glad you found the location convenient. Your feedback is truly appreciated, and we hope to have the opportunity to provide you with a much-improved stay should you choose to return. Sincerely,... read more
Fair Took an hour to get checked into after booking & paying online. Then tv didn’t work so I had to move rooms. Pet friendly & close to lots of restaurants/shopping etc.
Business response:
Dear EmmCeeBayBee, Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. We are also sorry to hear about your inconvenience with the TV and understand how frustrating that must have been. Please know that we will address these matters with our team, and we are grateful for your feedback. On the positive side, ... read more
Frequently asked questions about Extended Stay America Select Suites - Springfield - South - Battlefield
How is Extended Stay America Select Suites - Springfield - South - Battlefield rated?
Extended Stay America Select Suites - Springfield - South - Battlefield has a 3.6 star rating with 479 reviews.
When is Extended Stay America Select Suites - Springfield - South - Battlefield open?
Extended Stay America Select Suites - Springfield - South - Battlefield is open now. It will close tomorrow at 12:00 a.m.