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Extended Stay America Select Suites - Springfield - South - Battlefield
- Hotels
- Springfield, MO
About this business
Location details
2021 West Kingsley St, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was terrible for 1 night. The bed, the cleaning, all of it! I won’t be staying here again unfortunately!! This hotel was absolutely disgusting from the moment we walked in and there was no helper then the lady they called was very rude! We stayed 1 night. Room smelt so bad and was so gross we kept all our clothes on and didn’t shower and use anything. You can’t get no sleep if you wanted because people run the halls and the front desk doesn’t care!!
Business response:
Dear Destiny, Our primary goal is to ensure you have an exceptional stay; therefore, we deeply regret that our team did not meet your expectations on this occasion. Please accept our sincere apology for the cleanliness issue you encountered and for the level of service you received from our front desk associates. We take our guest comments seriously, and we will address this matter with our team appropriately. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to having ... read more
Shit Couldnt check in took my money thieves
Business response:
Dear WILLIAM, Apologies for not being able to accommodate you despite your reservation. We sincerely regret any inconvenience caused and understand your frustration. Please know that steps are being taken to prevent such occurrences in the future. Although we regret your disappointment, please know that our team is also always available for any assistance if needed. Your feedback is truly appreciated. We wish to host you in the future and regain your trust in us. Sincerely, Hotel Management
Very Poor
Fair
Bad Bathroom door handle was broke and got locked in. No remote for the TV. They wouldn't move us to a different room. Terrible customer service. If you get Lottie good luck. She's rude af. Never going there again. Plus bonus call to corporate.
Bad I have reported it a Few times now. to Booking com. And All I Got was an Empty promise from Your agent and left to sleep out in a snow storm in 3-4 ft of snow. I am a Disabled High risk patient. That was Inhumane with No Shelters open and No where to go and I Paid. I am Not Guilty of smoking in the room. I Deserve my Money Back for Violating my Privacy, for the Theft of my things, and Putting my Life in Danger. I met a very nice woman and her son. We would all go outside to smoke together. Other than that...a warm bed. U... read more
Bad I have reported it a Few times now. to Booking com. And All I Got was an Empty promise from Your agent and left to sleep out in a snow storm in 3-4 ft of snow. I am a Disabled High risk patient. That was Inhumane with No Shelters open and No where to go and I Paid. I am Not Guilty of smoking in the room. I Deserve my Money Back for Violating my Privacy, for the Theft of my things, and Putting my Life in Danger. I met a very nice woman and her son. We would all go outside to smoke together. Other than that...a warm bed. U... read more
Business response:
Dear Fletcher, Thank you for taking the time to write a review of yourstay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a betterstayin the future. Sincerely, Hotel Management
Bad Just Save yourself. Do Not Ever Stay There. HORRID. What Stay?? I was kicked out of the hotel into the snow with no where to go After they got my Money. I got Set up and I Am SUEING. I am a Disabled High risk patient and I got put out in 3 feet of Snow. They kept my money. I didn't do what they said I did. They said there were ashes in my sink. I Never smoked in that room or bathroom!! I was Outside smoking when I came in to a set up. I Am LIVID. THEN BOKKING. com did not Handle it Or provide me a comp room, like she Sai... read more
Poor
Frequently asked questions about Extended Stay America Select Suites - Springfield - South - Battlefield
How is Extended Stay America Select Suites - Springfield - South - Battlefield rated?
Extended Stay America Select Suites - Springfield - South - Battlefield has a 3.6 star rating with 479 reviews.
When is Extended Stay America Select Suites - Springfield - South - Battlefield open?
Extended Stay America Select Suites - Springfield - South - Battlefield is open now. It will close tomorrow at 12:00 a.m.