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Extended Stay America Select Suites - Springfield - South - Battlefield
- Hotels
- Springfield, MO
About this business
Location details
2021 West Kingsley St, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair
Staff was great but facilities were below my low expectations. The accommodations were subpar, best. Have stayed at the other property in Springfield and it was much nicer. Also, once I got home I looked at the charge made by the hotel and it was $20 more than the amount I was given upon booking. I didn’t notice at the time or would have said something. Also, the water pressure in the shower was horrific. I felt like it might tear my skin off. Could not lower the pressure and could not stand it for more than a couple minutes... read more
Business response:
Dear Matthew, Although we were pleased that our location and attentive staff met your expectations, we genuinely regret the issues that compromised your experience. While we know no explanation for the problems you encountered can change what transpired, we are discussing all your remarks with our team to prevent such matters from impacting future guests. Thanks again for the valuable feedback; we hope to have you back soon for a much-improved accommodation. Sincerely, Hotel Management
I woke up to water all over my room the parking lot. the entry level. that dogs are on all the floors so they are barking right off hwy
Business response:
Dear Ursula, Thank you for taking time out of your day to leave us your feedback on our hotel. We are glad our location was convenient for you. We apologize for the dog barking and for the frustration this caused. If this happens in the future, please let our front desk know, as we do have a pet policy so our guests are not disturbed. Thank you for your business; we appreciate you choosing us. Sincerely, Hotel Management
front desk could not help us at all even after we showed her this bed bug BED BUGS. we even caught the bed bug killed it an took a picture of it . nothing
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future. Sincerely, Hotel Management
You’ve got to do better. Extremely long check in process. No breakfast. Unprofessional staff. Sketchy people. Rooms are so strong of cigarettes. I literally hated my stay. Location.
Business response:
Dear Airiana, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you accept our apologies for the inconvenience caused by the various concerns you mentioned. Your feedback is important to us and is shared with our concerned team for improvement in the missing areas. On the other hand, it is glad that you were pleased with our location and it was perfect for your needs. Please give us another chance to provide you with the exceptional service you deserve soon. Sincerely, Hot... read more
Bad
Fair You could hear everything your neighbors did Price was exceptional, however I booked online and got charged twice. Still waiting on the refund 3 days later. 144 2 nights online just to be charged an additional 165 at hotel. Staff was Friendly, and it was very clean. However, if you missed out out on the college dorm experience you can totally get that here.
Business response:
Dear Jeff, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Meanwhile, please reach out to us at the hotel for further assistance regarding your fee. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back fo... read more
Worst motel ever Everything Nothing
Business response:
Dear Hancock, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. We are genuinely sorry that this was not your experience. Your feedback is valuable to us, and we will address it with every individual to ensure we are well-poised to serve you better in the future. Sincerely, Hotel Management
Bad I was double charged. Everything reeked of cigarettes. The room was pretty disgusting. Not much. It was pretty nasty.
Business response:
Dear Joshua, Thank you for your recent stay at our hotel and for sharing your candid feedback about your stay with us. Our top priority is providing excellent hospitality to every guest; therefore, we apologize for the inconvenience caused during your stay. We apologize for the false charges, and we will review the charges to see what went wrong; please reach out to us so we can assist you further. Thanks again for being our guest, and we hope to hear from you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Springfield - South - Battlefield
How is Extended Stay America Select Suites - Springfield - South - Battlefield rated?
Extended Stay America Select Suites - Springfield - South - Battlefield has a 3.6 star rating with 479 reviews.
When is Extended Stay America Select Suites - Springfield - South - Battlefield open?
Extended Stay America Select Suites - Springfield - South - Battlefield is open now. It will close tomorrow at 12:00 a.m.