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Extended Stay America Select Suites - Springfield - South - Battlefield
- Hotels
- Springfield, MO
About this business
Location details
2021 West Kingsley St, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair You could hear everything your neighbors did Price was exceptional, however I booked online and got charged twice. Still waiting on the refund 3 days later. 144 2 nights online just to be charged an additional 165 at hotel. Staff was Friendly, and it was very clean. However, if you missed out out on the college dorm experience you can totally get that here.
Business response:
Dear Jeff, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Meanwhile, please reach out to us at the hotel for further assistance regarding your fee. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back fo... read more
Worst motel ever Everything Nothing
Business response:
Dear Hancock, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. We are genuinely sorry that this was not your experience. Your feedback is valuable to us, and we will address it with every individual to ensure we are well-poised to serve you better in the future. Sincerely, Hotel Management
Bad I was double charged. Everything reeked of cigarettes. The room was pretty disgusting. Not much. It was pretty nasty.
Business response:
Dear Joshua, Thank you for your recent stay at our hotel and for sharing your candid feedback about your stay with us. Our top priority is providing excellent hospitality to every guest; therefore, we apologize for the inconvenience caused during your stay. We apologize for the false charges, and we will review the charges to see what went wrong; please reach out to us so we can assist you further. Thanks again for being our guest, and we hope to hear from you soon. Sincerely, Hotel Management
Poor
Room was smell with nicotine, or cigarette smoke . It says non smoking facilities. Was very laud in Room was smell with nicotine, or cigarette smoke . It says non smoking facilities. Was very laud in the middle of night. Some groups of people were gettering in the hall way making noise talking laud, screaming. Some stranges were entering in side the hotel with out the keys. Looks like place for homeless people . Not recommended people with the kids and family ether for the business travell Non
Business response:
Dear Stepan, Thank you for choosing us and for sharing your comments. We work hard to maintain fresh and clean accommodations, as cleanliness is always our top priority. So please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sincerely, Hotel Management
Poor No vending, graffiti written on the desk, it took the heater 2hours to get the room warm, the TV was very small, no phone or Bible in the room,my window wouldn't close all the way , the toilet and tub looked very stained or moldy. Location, I was allowed to check in early.
Business response:
Dear Howell, Thank you for posting a review of your recent visit with us. While it is never our intention to disappoint any of our guests, we are sincerely sorry for the inconvenience caused by the condition and cleanliness of your suite. We will address your concerns with the appropriate teams to resolve the issues immediately. Your comment is valuable to us as it helps improve our guest’s experiences. Please revisit us in the future, as we are confident we can serve you better and exceed your expectations on your next visi... read more
Very Poor
Bad They did not honor the discount and the f****** bad was harder than the Rock did not get to sleep at all last night Someone needs to make contact with me soon as possible about my stay on 12/28 they did not honor your guys's discount so someone needs to contact me as soon as possible or get a hold of someone at corporate
Business response:
Dear Timothy, Thank you for sharing your valuable feedback. We are sorry for the inconvenience you had during your stay. Please allow us to review the situation. Meanwhile, please feel free to reach out to us at the hotel for further assistance. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. Sincerely, Hotel Management
Fair
Frequently asked questions about Extended Stay America Select Suites - Springfield - South - Battlefield
How is Extended Stay America Select Suites - Springfield - South - Battlefield rated?
Extended Stay America Select Suites - Springfield - South - Battlefield has a 3.6 star rating with 455 reviews.
When is Extended Stay America Select Suites - Springfield - South - Battlefield open?
Extended Stay America Select Suites - Springfield - South - Battlefield is open now. It will close tomorrow at 12:00 a.m.