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Extended Stay America Select Suites - Springfield - South - Battlefield
- Hotels
- Springfield, MO
About this business
Location details
2021 West Kingsley St, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Saw bugs and left The hallways smelled like animals because there were several dogs staying on my floor. My room smelled slightly better but it had clearly just been covered up with strong air spray. THERE WERE MANY BUGS. After seeing multiple kinds of dead and moving bugs I went to the front desk and told them I would be leaving. People gotta do what they gotta do, but extended stay is not for the occasional business traveler I was initially drawn by the price.
Business response:
Dear Gassner, Thank you for being our guest. We apologize for your experience. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control, but your room will be inspected professionally and treated as a precaution. Thank you again for bringing this to our attention. Also, we will instruct our team to re-check the rooms before delivery as we advance. Considering our price, please return, and we provide you with a better stay in the future. Safe Travels! Sincerely, Hotel Management
Ok probably won’t stay again though doesn’t come up to standards of super 8 The door had no thresholds with about 1 1/2 inch gap at bottom of door. All the noise in the hall People talking and slamming doors was if people were in room. Easy access good price
Business response:
Dear Carl, Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. We are very sorry you were not able to have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests or suggest relocating at your convenience to resolve such issues. Please know for a future visit that our front desk is always available to help make the most of your stay. Thank you for your feedback. We hope this did ... read more
Fair
Staff was great but facilities were below my low expectations. The accommodations were subpar, best. Have stayed at the other property in Springfield and it was much nicer. Also, once I got home I looked at the charge made by the hotel and it was $20 more than the amount I was given upon booking. I didn’t notice at the time or would have said something. Also, the water pressure in the shower was horrific. I felt like it might tear my skin off. Could not lower the pressure and could not stand it for more than a couple minutes... read more
Business response:
Dear Matthew, Although we were pleased that our location and attentive staff met your expectations, we genuinely regret the issues that compromised your experience. While we know no explanation for the problems you encountered can change what transpired, we are discussing all your remarks with our team to prevent such matters from impacting future guests. Thanks again for the valuable feedback; we hope to have you back soon for a much-improved accommodation. Sincerely, Hotel Management
I woke up to water all over my room the parking lot. the entry level. that dogs are on all the floors so they are barking right off hwy
Business response:
Dear Ursula, Thank you for taking time out of your day to leave us your feedback on our hotel. We are glad our location was convenient for you. We apologize for the dog barking and for the frustration this caused. If this happens in the future, please let our front desk know, as we do have a pet policy so our guests are not disturbed. Thank you for your business; we appreciate you choosing us. Sincerely, Hotel Management
front desk could not help us at all even after we showed her this bed bug BED BUGS. we even caught the bed bug killed it an took a picture of it . nothing
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future. Sincerely, Hotel Management
You’ve got to do better. Extremely long check in process. No breakfast. Unprofessional staff. Sketchy people. Rooms are so strong of cigarettes. I literally hated my stay. Location.
Business response:
Dear Airiana, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you accept our apologies for the inconvenience caused by the various concerns you mentioned. Your feedback is important to us and is shared with our concerned team for improvement in the missing areas. On the other hand, it is glad that you were pleased with our location and it was perfect for your needs. Please give us another chance to provide you with the exceptional service you deserve soon. Sincerely, Hot... read more
Bad
Frequently asked questions about Extended Stay America Select Suites - Springfield - South - Battlefield
How is Extended Stay America Select Suites - Springfield - South - Battlefield rated?
Extended Stay America Select Suites - Springfield - South - Battlefield has a 3.6 star rating with 455 reviews.
When is Extended Stay America Select Suites - Springfield - South - Battlefield open?
Extended Stay America Select Suites - Springfield - South - Battlefield is open now. It will close tomorrow at 12:00 a.m.