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Extended Stay America Select Suites - Springfield - South - Battlefield
- Hotels
- Springfield, MO
About this business
Location details
2021 West Kingsley St, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad
Fair
There was a cockroach in my room … You cannot check out before 10 am (at least on sunday)
Business response:
Dear Klaudia, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations and apologize for any inconvenience you may have experienced while here with us. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again. Sincerely, Hotel Management
Bad
泊まれなかったのでわかりません。 22時過ぎに到着したらスタッフが居らず泊まれなかった。 不明
Business response:
Dear Kawamura, We were sorry to read your comments regarding our oversight in responding to your experience was unacceptable. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best. Sincerely, Hotel Management
No shower curtain in our room and dirty sheets along with dirty sink, Na Na
Business response:
Dear JAGGER, Thank you for your valuable feedback on your stay with us, and we sincerely apologize for not meeting your expectations. We deeply regret the inconvenience you experienced, especially regarding your concerns with the bedsheets and sink. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the fut... read more
Bad
Saw bugs and left The hallways smelled like animals because there were several dogs staying on my floor. My room smelled slightly better but it had clearly just been covered up with strong air spray. THERE WERE MANY BUGS. After seeing multiple kinds of dead and moving bugs I went to the front desk and told them I would be leaving. People gotta do what they gotta do, but extended stay is not for the occasional business traveler I was initially drawn by the price.
Business response:
Dear Gassner, Thank you for being our guest. We apologize for your experience. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control, but your room will be inspected professionally and treated as a precaution. Thank you again for bringing this to our attention. Also, we will instruct our team to re-check the rooms before delivery as we advance. Considering our price, please return, and we provide you with a better stay in the future. Safe Travels! Sincerely, Hotel Management
Ok probably won’t stay again though doesn’t come up to standards of super 8 The door had no thresholds with about 1 1/2 inch gap at bottom of door. All the noise in the hall People talking and slamming doors was if people were in room. Easy access good price
Business response:
Dear Carl, Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. We are very sorry you were not able to have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests or suggest relocating at your convenience to resolve such issues. Please know for a future visit that our front desk is always available to help make the most of your stay. Thank you for your feedback. We hope this did ... read more
Frequently asked questions about Extended Stay America Select Suites - Springfield - South - Battlefield
How is Extended Stay America Select Suites - Springfield - South - Battlefield rated?
Extended Stay America Select Suites - Springfield - South - Battlefield has a 3.6 star rating with 479 reviews.
When is Extended Stay America Select Suites - Springfield - South - Battlefield open?
Extended Stay America Select Suites - Springfield - South - Battlefield is open now. It will close tomorrow at 12:00 a.m.