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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My washcloths were covered in pubic hair. Floor/carpet was extremely dirty (feet were black). Bathroom door was very hard to open and close. Very limited on breakfast (just oatmeal). Brought this up to front desk and nothing.
Business response:
Dear Catherine, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this ... read more
Needs a lot of updates
Business response:
Dear Santria, Thank you for being our guest. We regret they did not entirely satisfy you with the quality and condition of our accommodations and that you felt they required updating. We are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your observations, and we hope to have the opportunity of welcoming you back soon! Sincerely,Hotel Management
I will never go back to this location I've stayed at this hotel before and my stay was 100% different than it was this time around. My boyfriend and I stayed were looking to stay somewhere long term until we could get into a more permanent living arrangement
Business response:
Dear Amy, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. It was a pleasure hosting your visit, and we hope you will return on your next visit to the area.Sincerely,Hotel Management
The cleanliness, it smelled like old water and moisture.
Business response:
Dear marshonda, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
The room we had was not supplied with ANY kitchen utensil paper towels or a simple drinking glass NOTHING! Front desk lady ( which was great) said the offer utensil s for guest staying a week or more. I went and sked for 2 plates which they supplied me with but the room should be supplied with kitchen utensils from the start since that is what they advertise. Our room was no bigger than a regular small hotel room not a suite.
Business response:
Dear Mike, we appreciate your review, and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement... read more
No one at front desk for over 35 minutes
Business response:
Dear Joyce, thank you for staying at our hotel and sharing your concerns. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. We take great pride in providing exceptional service and agree with your issues. We are committed to providing outstanding service, and we hope we will have another opportunity to show you the memorable stay you deserve.Sincerely,Hotel Management
The first room issued was not completley clean. Bed was unmade. I didn't look farther in the disarray. The second room was decent. The bathroom tub spout was constantly running. NOT a comstan drip but a pour. One of the bathroom towels looked used with stains all over it.
Business response:
Julie, thank you for evaluating your stay. We sincerely apologize for the cleanliness issues you faced in the initial suite that led you to be moved to another one. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We regret the inconvenience this caused and are grateful for your patience. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,402 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.