This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one at front desk for over 35 minutes
Business response:
Dear Joyce, thank you for staying at our hotel and sharing your concerns. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. We take great pride in providing exceptional service and agree with your issues. We are committed to providing outstanding service, and we hope we will have another opportunity to show you the memorable stay you deserve.Sincerely,Hotel Management
The first room issued was not completley clean. Bed was unmade. I didn't look farther in the disarray. The second room was decent. The bathroom tub spout was constantly running. NOT a comstan drip but a pour. One of the bathroom towels looked used with stains all over it.
Business response:
Julie, thank you for evaluating your stay. We sincerely apologize for the cleanliness issues you faced in the initial suite that led you to be moved to another one. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We regret the inconvenience this caused and are grateful for your patience. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Extremely noisy inside very early on the morning. Room was very bare, needs a chair or couch. Lobby is tiny
Business response:
Todd, thank you for reviewing your stay. We regret not meeting your expectations and are sorry for the noise disturbance you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Not good Room was dirty at check in. Temp room also dirty. Waited in lobby for an hour to get cleaned. Parking lot full of trash. So noisy we left early. Nobody at front desk to check out so put the keys in the drop box. Will not return.
Business response:
Laura, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I had three rooms booked we checked in around 7pm but we didn’t fully checked the rooms out, but in one room there were someone else dirty clothes behind the bathroom door, the lights didn’t work at the entrance door I info front desk manager and they didn’t remove the clothes and then when we made it back to the room checked the bed one room had bugs in the bed and the other room the beds and crumbs and hair in the bed so we decided to check out of the rooms
Business response:
Stacy, thank you for your honest evaluation. We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service del... read more
Did not honor our reservation
Business response:
Brian, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Bearable It was ok, but I didn’t expect this place to be like an old style extended stay, the building is old, furniture and cabinets, fridge, are old and dirty. There were some beetles flying around our room at one point. The tv had no remote, and when I ask for a remote at the front desk, the lady said that she didn’t have any at the moment and that house keeping will just being me one, which of course never came. There is no hair dryer in the room and when I asked the front desk they said they don’t have any.
Business response:
Thank you for your review. We regret not meeting all of your expectations and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We are also sorry for the unsatisfactory service you received. We will bring your concerns to the attention of our staff as we continuously strive to improve. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,279 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.