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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Filthy rooms & unprofessional staff. Underneath the beds was filthy. Had to ask for a vacuum cleaner because the floors & under the beds were discusting. The daytime staff were not friendly. Were in fact very rude.
Business response:
Joseph, thank you for staying with us. We apologize for the housekeeping issues in your room and that you did not experience our staff at their best. We take the cleanliness of our rooms very seriously and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our entire team to ensure this does not happen again. We hope to have another chance to host your lodging needs again so we can provide you with the service and accommodations you should have received during this visit. Sincere... read more
I do not want to go there anymore. It was dirty. It was discussed in a microwave. I opened a window because a odor and sprayed a Laysol.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
I did not like the smell of my room. My oven and stove were very dirty. I told the front desk attendant and she brushed it off saying there was no housekeeping that night and that i was checking out tomorrow as if it’s not a big deal since i was checking out the next day. During my check the attendant stayed on her cell phone the entire time having a Personal conversation with someone, very unprofessional. I will not book again.
Business response:
Thank you for being our guest. It was disappointing to read your experience was hampered due to the housekeeping issues you had in your room, and we are sorry for the inconvenience it caused. What was even more displeasing was that our associates at the front office did not provide you with the service you were hoping for. We assure you the necessary actions are taken by the head of the respective teams to ensure we deliver much better future guests’ experiences. Please consider a return visit to our hotel so that we can pro... read more
Not enough parking was uncomfortable parking in the rear
Business response:
Thank you for your recent stay at our hotel. We are sorry you were disappointed with the availability of parking. Due to the layout of the building, we offer some parking in front of the hotel with the majority of the parking in the rear of the building. On a future visit, we will be happy to assist you with these options. Thank you again for choosing to stay with us and we hope to have you visit again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,279 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.