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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing unique. Room smelled terrible.. the 2nd room. Very dirty room.
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed in. The housekeeping team has been made aware of the in-room problems you described and we will ensure these are taken care of. We can absolutely do better, so we hope that you will give us the opportunity in the future to provide the service levels that you expect and deserve from our brand. Sincerely, Hotel Management
Location was good as its right next to the freeways. However the cleanliness was terrible. I took some pictures of my bed with hair on the bedsheet and under the sheet. Had a wet mark on the middle of the white bedsheet which was very disappointing. It could have been a body fluid or sweat mark. Checked in late as I was travelling across states by road. Experience was terrible. Had black marks on the bedsheets and the shower tub towel had black imprints as if someone stepped on it. Would never recommend this hotel to anyone.
Business response:
Harry, we would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we will be addressing this with our head of housekeeping. We have checks and balances in place to double inspect every suite before a guest checks in, or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide yo... read more
Won’t stay there! Many, many people travel with their dogs. This place wanted us to pay $54 on top of the price of the hotel price. We left. Horrible customer service. The clerk was more concerned about the pizza she had delivered than trying to accommodate us. Never ever will book a room there again!
Business response:
Thank you for choosing to stay at Extended Stay America and for sharing your comments. We are sorry we missed meeting some of your expectations, and we can understand your disappointment. We also apologize for the poor experience you had with one of our associates. We have shared your comments with her so that such instances are not repeated. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
I didn't feel comfortable with other guests that I had to pass, lots of groups of males laughing and talking loud. The stove was barely working, and very very slow. It was weird having to check out a bundle of towels at the desk instead of having them already in the room as a courtesy. The area was very industrial and didn't feel convenient. Bed was ok, pillows hard, but overall it was worth the money.
Business response:
Thank you for being our guest. We are sorry for the difficulties you faced during your stay. Your feedback has been discussed with the appropriate team about the in-room problems, and corrective measures have been taken. We also regret the inconvenience you had due to the other guests on the property. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
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Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Overall the hotel was clean. The smell like stale cigarettes was overwhelming. The queen bed was like sleeping on plywood and the pull out bed was basically springs with a sheet over it. Not worth the price I paid.
Business response:
We apologize for the disappointment you had with the comfort of your bed and sofa bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. Also, your concern regarding the odor will be shared wtih our housekeeping team so that they will be more diligent in their work. We would appreciate you giving us another opportunity to provide you with a better experience at our hotel. Sincerely, Hotel Management
Stood in lobby 15 minutes ringing a bell 4 times and someone finally shows up to check me in. He appeared unfamiliar with the check in process and seemed bothered by having to deal with me
Business response:
Ben, thank you for reviewing your experience at our hotel. We apologize for the issues you encountered with our front desk staff. Your comments have been shared with our front desk team to ensure our focus remains on exceptional service. Thank you once again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Bed was comfy......however, never again! Even after two calls (one thru hotels.com and one by myself) to make them aware of my very late arrival (after midnight)....they had it noted and they still didn’t have me registered as a guest. After about 25 min at the front desk I went to a room that had not been cleaned (was in their system as ready).after waiting another 15 min they took me to another room. This was all after 1:00 am and I was leaving by 0800! The room I finally got in was clean and the bed was comfortable. The h... read more
Business response:
Cheryl, thank you for taking the time to share your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration at having to wait for the time until your room was made available to you. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry and please revisit us so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,402 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.