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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stood in lobby 15 minutes ringing a bell 4 times and someone finally shows up to check me in. He appeared unfamiliar with the check in process and seemed bothered by having to deal with me
Business response:
Ben, thank you for reviewing your experience at our hotel. We apologize for the issues you encountered with our front desk staff. Your comments have been shared with our front desk team to ensure our focus remains on exceptional service. Thank you once again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Bed was comfy......however, never again! Even after two calls (one thru hotels.com and one by myself) to make them aware of my very late arrival (after midnight)....they had it noted and they still didn’t have me registered as a guest. After about 25 min at the front desk I went to a room that had not been cleaned (was in their system as ready).after waiting another 15 min they took me to another room. This was all after 1:00 am and I was leaving by 0800! The room I finally got in was clean and the bed was comfortable. The h... read more
Business response:
Cheryl, thank you for taking the time to share your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration at having to wait for the time until your room was made available to you. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we are sorry and please revisit us so that we can make it up to you. Sincerely, Hotel Management
I called ahead and told them I would be a late arrival. The staff member was extremely rude. She told me repeatedly to just pick up the phone by the door and dial 0. Then she hung up on me. When I arrived there was not a room available. The night attendant was very nice and found me a room normally reserved for students.
Business response:
Thank you for your review and for being our guest. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
The staff was very rude. The room was dirty and trash was in the room.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the cleanliness issues you experienced in your suite. Your concerns have been shared with the appropriate team to ensure a better experience going forward. We also apologize for the unsatisfactory service you received from our associates and will remind them to be more diligent in the future. We truly hope this unfortunate situation will not prevent you from staying with us again. Si... read more
The staff at this location is great. The one that checked us in was so kind. Unfortunately, they stay was quite horrible. Our first room, reeked of smoke. The front desk was kind enough to move us. The 2nd room, while it didn't smell like smoke, smelled like feet and dogs. But that's better than smoke to us, especially since we had out 16 month daughter with us. The next morning I tried to ask for a iron to press my shirt since there wasn't one in the room, but they didn't have any! That evening we had leftovers to eat for d... read more
Business response:
Please accept our sincere apology for the difficulties you encountered with your both rooms. We truly regret the inconvenience it caused. We are meeting with the housekeeping team to see where we fell short in servicing your room, as we have processes in place to double-check our rooms before we mark them off as clean and ready. We are also sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. Thank y... read more
After reading the reviews, we expected much more. The Hotel had a bad smell in the hallways, I assume from guests cooking in their rooms. Should invest in air freshener system. No information in the room for TV channels, local restaurants, etc.
Business response:
We apologize for the smell you encountered during your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate your observation and have shared with our team so that they can take the necessary steps to ensure better experiences for our guests. We hope that you will come back and stay with us again. Sincerely, Hotel Management
Had teo beds dod not ask for two beds. No tooth brush. No ice, no water, no extra towels or sheets
Business response:
Thank you for the feedback. We are sorry that our in-room amenities policy was not shared at the time of check-in. Towels and linens may be exchanged at the front desk anytime and complimentary. Kindly note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We regret there was a problem with your reservation and that the room you requested was not available. We know no amount of apologies will make up for the inconvenience, but we are truly s... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,279 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.