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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutly horrible. Over booked us and had to go to a different one 15 min away.
The bed wasn’t comfortable, room wasn’t finished when we got there they still had to bring us another pillow and spray... The staff was irritating because our tv was “too loud” when it really wasn’t they called and came by our room to tell us to turn the volume down and we did before they was being extra due to the person next to us saying the tv was loud so they have very thin walls and wouldn’t recommend if you would want people to tell you what to do inside of your hotel that you paid for, they could have just left us alo... read more
Business response:
Dria, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I was very upset I chose to stay at this location. The hotel smells like air conditioned cigarettes. I had to go buy incense just so that I could bare being in the room. Staff was okay nothing to complain about with them. I just was very upset with the way the whole places smell soon as you leave out of the front office going into your room. I hated my stay. I think you all should make a visit to this facility. And set another standard. Rooms are not worth it. I spoke to another guess who stayed down the hall from me and he ... read more
Business response:
Thank you for reviewing your stay. We apologize for the odor issue you experienced while you were here. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Smelled terrible, really outdated, dead fleas between sheets, falling apart, melted popsicle left in room from previous occupant, dirty
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Manag... read more
I didnt like how dirty it was or the horrible odor in the building. Absolutely horrible!
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Horrible I checked into this hotel and immediately left. It was filthy and there was literally garbage in the halls. The elevator was broken and the stairwell was rundown and damaged. I had to pay for a second room, along with this room which I only opened the door to. DO NOT stay here.
Business response:
Ryan, thank you for the feedback about your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will consider a future stay as we would welcome the opportunity to regain your tru... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,279 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.