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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
GETTO The stair way needed cleaning. The room smelled when we came in. The bathroom floor was extremely uneven, I felt like I was falling backwards every time I went to sit down. And the floor had soft spots. The building settled extremely wonky. Everyone was not happy with the room
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We appreciate your patience and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Nothing unique. Room smelled terrible.. the 2nd room. Very dirty room.
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed in. The housekeeping team has been made aware of the in-room problems you described and we will ensure these are taken care of. We can absolutely do better, so we hope that you will give us the opportunity in the future to provide the service levels that you expect and deserve from our brand. Sincerely, Hotel Management
Location was good as its right next to the freeways. However the cleanliness was terrible. I took some pictures of my bed with hair on the bedsheet and under the sheet. Had a wet mark on the middle of the white bedsheet which was very disappointing. It could have been a body fluid or sweat mark. Checked in late as I was travelling across states by road. Experience was terrible. Had black marks on the bedsheets and the shower tub towel had black imprints as if someone stepped on it. Would never recommend this hotel to anyone.
Business response:
Harry, we would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we will be addressing this with our head of housekeeping. We have checks and balances in place to double inspect every suite before a guest checks in, or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide yo... read more
Won’t stay there! Many, many people travel with their dogs. This place wanted us to pay $54 on top of the price of the hotel price. We left. Horrible customer service. The clerk was more concerned about the pizza she had delivered than trying to accommodate us. Never ever will book a room there again!
Business response:
Thank you for choosing to stay at Extended Stay America and for sharing your comments. We are sorry we missed meeting some of your expectations, and we can understand your disappointment. We also apologize for the poor experience you had with one of our associates. We have shared your comments with her so that such instances are not repeated. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
I didn't feel comfortable with other guests that I had to pass, lots of groups of males laughing and talking loud. The stove was barely working, and very very slow. It was weird having to check out a bundle of towels at the desk instead of having them already in the room as a courtesy. The area was very industrial and didn't feel convenient. Bed was ok, pillows hard, but overall it was worth the money.
Business response:
Thank you for being our guest. We are sorry for the difficulties you faced during your stay. Your feedback has been discussed with the appropriate team about the in-room problems, and corrective measures have been taken. We also regret the inconvenience you had due to the other guests on the property. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
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Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Overall the hotel was clean. The smell like stale cigarettes was overwhelming. The queen bed was like sleeping on plywood and the pull out bed was basically springs with a sheet over it. Not worth the price I paid.
Business response:
We apologize for the disappointment you had with the comfort of your bed and sofa bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. Also, your concern regarding the odor will be shared wtih our housekeeping team so that they will be more diligent in their work. We would appreciate you giving us another opportunity to provide you with a better experience at our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,279 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.