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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed bug infested hotel.
Business response:
Oluwaseun, we apologize for your disappointing experience and for the concern outlined. We take these matters very seriously and will investigate your comments. Our pest control provider does service our hotel on a routine basis, and we will ask them to professionally inspect the room you occupied and do the needful. We appreciate your patience on this matter. Thank you again and wish you safe travels. Sincerely, Hotel Management
A place for one night. Wheel was missing off of bed, that I need to fix. I was clear that the wheel has been off before, because the wall was banged up where the bed would hit wall because of missing wheel. There was a weird smell in the building, possibly because work was was being performed inside building...it appeared that work was occurring in unit directly across hall from me....as there was dust/dirt trail leading from that unit into the hall and noise coming from it. I stayed one night and could not see myself stayin... read more
Business response:
Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations and apologize for the inconvenience caused. We will share your comments with our department heads so that we can take corrective actions. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
Business response:
Heather, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Bryant, we are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
TERRIBLE..! NO NO NO 😔 After 18 hours of driving we got to this hotel and they gave us room 209, when we entered it smelled of cigarettes, I asked to change it and they gave us room 106, it smelled a little better, but I used an air freshener. When I booked I did not read the reviews unfortunately, I was very tired. There weren't enough towels, the sheets were dirty as with some fluid that I don't want to imagine what it was, hairs everywhere, I had to ask for sheets and make the bed myself, the carpets were dirty. You don'... read more
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to smoke and also for the cleanliness issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. We apologize for the inconvenience and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
irty and Unsanitary There was blood in the bathroom on the shower curtain and on the toilet. There was trash still in there from the last visit. I wouldn’t recommend this location to anyone
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for the issues you had in your bathroom. We do not take these concerns lightly and have addressed these problems with our Housekeeping to see where steps were missed so that this does not happen again. We value you as our guest and regret the inconvenience caused. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Didn’t feel safe at the hotel. The floor was very dirty and the whole hotel felt dingy
Business response:
Eric, thank you for being our guest. We sincerely apologize for falling short of your expectations and regret the inconvenience you had. We do not take concerns regarding cleanliness lightly, as this is an essential priority. Your comments have been addressed with our housekeeping associates for their review and action. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,402 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.