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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
irty and Unsanitary There was blood in the bathroom on the shower curtain and on the toilet. There was trash still in there from the last visit. I wouldn’t recommend this location to anyone
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for the issues you had in your bathroom. We do not take these concerns lightly and have addressed these problems with our Housekeeping to see where steps were missed so that this does not happen again. We value you as our guest and regret the inconvenience caused. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Didn’t feel safe at the hotel. The floor was very dirty and the whole hotel felt dingy
Business response:
Eric, thank you for being our guest. We sincerely apologize for falling short of your expectations and regret the inconvenience you had. We do not take concerns regarding cleanliness lightly, as this is an essential priority. Your comments have been addressed with our housekeeping associates for their review and action. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Bedbugs
Business response:
Thank you for reaching out to us with your concern. We apologize for the problem outlined in your feedback.As your review is anonymous, we would appreciate additional information to identify the room youoccupied to professionally inspect and treat as a precaution.We appreciate your patience in this matter and hope you will reconsider and stay with us again. Sincerely, Hotel Management
Unfortunate experience For a non-smoking hotel, the lobby and entire first floor reeked of cigarette smoke. Our room smelled like cigarette smoke, and most of the hotel also smelled like marijuana. Our room itself had stained carpets, and there was even a blood stain on the sheets, as well as lint and stuff on the sheets, under the covers. The couch was covered with white powder and was sticky, and the bathroom sink was full of dirty water when we arrived. I asked for two blankets, because the comforter and sheets were so th... read more
Business response:
Jeanne, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frony desk clerk very rude an room was unsatisfying an dirty
Business response:
Thank you for evaluating your stay with us. We are genuinely sorry for your unpleasant experience with one of our front desk associates. Appropriate action will be taken to ensure this is not repeated. Moreover, we apologize for not meeting your expectations with the cleanliness and condition of your suite. Your comments have been shared with our housekeeping team to take the necessary steps and address your concern. We value your feedback and hope you will consider giving us another chance to prove we are up to the task of ... read more
Bed bugs! My child woke up with bites all over here body! No refund was giving. Won’t stay here no more!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The shower head was not tightened and sprayed all over the bathroom. All my toiletries and clothes got soaked and I had to use every towel to try and mop it up. Hot water was scarce. Couldn’t get microwave to work. Iron but no ironing board.
Business response:
Clarence, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
Rodney, thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,279 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.