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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean,service was mediocure,loud customers on the same floor and never enough towels.
Remodel Due for refurbishing. new carpet new couches
horrible front desk check in experience Even though i had a reservation here, when i showed up to check in the front desk employee seemed as though she did't know who i was. After spelling my name out to her 3 different times and giving her my license she saw my name in the system. She then did not know what room to put me in. I had to wait at the front desk while she checked multiple rooms to see if they were ready. She then told me that I could get a room but I'd have to wait for her to bring me some pillows later on. This... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your check in was not process in a timely manner. To make sure this doesn't happen again, I am retraining my front desk staff on providing an efficient check-in process and ensuring rooms are prepared for scheduled guest. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the ... read more
bad experience Even though the price was decent, the process of checking in using Hotel.com seemed disconnected. Hotel.com told us that they showed the confirmation was booked and in Extended Stays system. When we arrived, the booking was not in their system, and it took over 1/2 hour for ES to get the confirmation from Hotel.com., and get us moving toward the room. In the room, we found items in the refrigerator, razor blade on top of fridge, mold growing ( or black spots ) on the shower curtain where it was touching the tu... read more
Not worth the money! My room was filthy! There was a hair tie with hair in it on the nightstand. The coffee table was sticky, it clearly had not been cleaned. No towels, washclothes, or soap! Reported it to front desk, asked them to call while I was gone to fix the issues. Came back with nothing resolved. The only good thing about my stay was the manager extended my checkout so I could attend church services!
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room did not meet your expectations. I discussed your comments with the team, and we are going to be deep cleaning your room, including shampooing carpets. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
I asked for non smoking and room smelled like smoke. Need to air room out or add air freshener in room to get rid if smoke smell.
Two nights The room layout was o.k. but it is 20 years old and shows it. I can see why they had a "special". The couch smelled like urine, the shower was broken, mold in the bathroom and the elevator was down. On my way out I called the front desk to tell them about the shower but nobody answered the phone. It is a place where people stay for weeks at a time for a low price.
Business response:
Thank you for your recent review of your stay. The housekeeping and customer service issues that you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I have shared your comments with my team and the housekeeping and maintenance team will pay special attention to correct the things that you brought to my attention such as the unfavorable smells and unacceptable condition of the bathroom. I also apologize that we were not available before your departure to discus... read more
not good price was good, rooms very old, staff was 1 overworked person, not a good area, wont stay again
Nasty hotel!! Our feet were black from walking on the carpet, the carpet was stained and the bathroom and kitchen weren't mopped and had mud on them. There isn't a breakfast. The only thing they had was a basket of muffins and apples. Will never stay here again. Skanky!
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,279 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.