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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It really needs to come off of your site . The place was unclean cigarette buts in the hall . I'm glad it was only 1 night
Business response:
Thank you for your recent review of your stay. We are sorry to hear that your stay did not meet your expectations. We are taking the proper steps to ensure your experience is not repeated and are working with our housekeeping staff to improve our level of cleanliness. We strive to continuously improve our hotel, and your feedback helps us to do that. Thank you again for your review. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Run down with bugs Room run down with amateur repairs, loose fixtures, damaged walls, obvious water damage to the popcorn ceiling. Small ants and another kind of tiny beetle-like bug in the bedding. Carpet and corners needed deep cleaning. Cobwebs. Staff was minimal but pleasant. Bed was comfortable.
Horrible Room Terrible room. Stained, nasty carpets. I requested another room and was told that customers with pets did not get the newer rooms. I did not stay and will NEVER consider reserving a room with this hotel.
Business response:
Vivien - I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your guest room was not up to standards. Please accept my apology. In response to your feedback, I am taking every action to make sure all guests receive clean and comfortable room moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to... read more
Will not go back. Usually these locations are great. This particular location was terrible. We checked in around 11:45pm. Hallways smelled of cigarette smoke and the lobby chairs had spilled milk on them. After checking in, the lady informed us that our rooms were not ready and said she can clean them "right quick". UNACCEPTABLE! We demanded a refund and left.
Business response:
Ryan - Thank you for providing us with details about your stay. The details you described are unacceptable. We truly apologize for your experience. I discussed your comments with our staff, and we are currently working on correcting the problems you described. Thank you very much for providing us with your feedback. We hope to have the opportunity to see you again in the future.
Not impressed at all, would not recommend This was our first experience with Extended Stay America and it might be our last. I dont know if we just happened to receive a sub par room or if the other rooms were similar to ours. First the shower still had a wash cloth and bar of soap from the previous guests. The condition of the walls were very poor, I could see a lot of previously repaired holes in the drywall (poorly repaired). The room seemed very sparse/utilitarian with thin/minimal bankets and pillows, the shower appeare... read more
Business response:
Bryan - Thank you for taking the time to write a review of your stay. I am sorry to hear that the cleanliness of our hotel did not meet your expectations. I will be meeting with our housekeeping staff to ensure all rooms are properly cleaned prior to the arrival of our guests. As well, I apologize that your pillows and blankets did not meet your needs. Your comments will be helpful as we continue to improve our guest experience. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the fu... read more
Bad room Rooms were a mess not a good choice only good thing was the customer service
Business response:
Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our friendly staff. Still, it disappoints me to learn that our level of cleanliness did not meet our normal standards. I will meet with our entire staff to review our cleaning procedures and policies to ensure that your experience is not repeated. Again, thank you for the comments. We hope that you will give us another chance to provide you with a better experience in the near future
Don't stay here! Walked in to a dark lobby with a moldy smell. Very outdated. Desk clerk and her "friend" were very rude. I left wouldn't stay there one night!
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed to hear that you found the smell of our lobby to be unsatisfactory. Please accept my apology. I will be meeting with our housekeeping staff to ensure this issue is addressed right away. As well, I apologize that our staff did not attend to your needs in a professional manner. Customer service is a top priority of ours, so I am sorry to hear that we did not achieve this goal. I really appreciate you bringing these issues to our attention. It ... read more
god awful hotel. we travel extensively and it was the absolute worst room we have ever been in. had no light cover, duct tape was holding down carpet, broken glass in a picture frame that had fallen off wall and was behind a cabinet, dirty towel hanging up for us to use and a nasty washcloth left in the shower.
Business response:
I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the issues you had during your stay. As this hotel’s manager, I can assure you that I have addressed your comments with our staff and we are working to improve our offerings so that your experience is not repeated. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Bathroom out of commission! The first room we stayed in, the toilet kept clogging and wouldn't flush all the way. After plunging it ourselves, they moved us to a new room and the same thing happened. We got our money back for the second night and left early.
Business response:
The staff and I read your comments about your stay with us. Please know that we are sincerely sorry that you had to experience toilet issues. Your comments were reviewed by the staff, and we will make sure that we stay on top of all maintenance issues to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,279 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.