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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Started badly When we got there we noticed the bathroom had no toilet paper or holder. The person cleaning the rooms was right outside the door and told me I'd have to go to the lobby to get paper and holder (we were on the third floor). The room had an oder that never went away. Next morning the lobby door was locked (key didn't work) and I had to be beat on the door to get back in. we were booked for two nights, stayed only one.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay which led to your disappointment. We strive to deliver the best facilities to our guests, and we regret falling short of your expectations and ours. We will certainly make improvements in the areas you found to be deficient. Thank you again for your comments. We hope you will consider giving us a second chance to provide you with a better experience. Sincerely, General Manager
Terrible hotel My room was already in use, they had to give me another one. There were random men knocking on my door. The staff was very rude.
Business response:
Thank you for your feedback. I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the service issues you encountered during your stay. The condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay ... read more
Passed by this hotel The room was smelly and disgusting!
stay elsewhere agent refused reservation told me i had to purchase 16 additional nights
Not the greatest People standing at the entrance smoking for a long period of time, like over an hour. People yelling, slamming doors at all hours. Visual dirt on the floors. Did not feel comfortable, and safe during our stay. Read in a previous review that someone vehicle got keyed over night. We were driving a brand new vehicle, so very concerned about it. Would not stay here again. On the up side, very nice, friendly staff.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the people yelling and slamming doors is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be conducting hourly walks to make sure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in... read more
No stain left behind Reservations were made for 2 queen beds. There was only one queen bed and a pullout. The pullout didn't have sheets on it and had an absolutely MASSIVE brown stain on it. It was literally disgusting. Couldn't find a trashcan in the room so that was nice just letting our trash sit out on the table because they didn't even give us a can to put it in. Seriously the beds looked like they picked them up out of the dumpster and said "yeah that'll work good as long as there are clean sheets on it". It was comic... read more
terrible ask for pans ands they said they did not have any
Not good enough for a cheap hotel. I would not recommend to anyone. Trash left in trash can, no soap in kitchen and dishes left on counter...hmm how did they wash dirty dishes? Very poor lighting in parking lot and people milling around drinking beer late at night in parking lot. The only reason I stayed was because other hotels booked up. You best believe the reviews for this establishment.
Stay anywhere else! I really never leave reviews, but this place is pretty terrible - people need to be warned! Took a gamble finding a hotel last minute and we lost. Lobby looks okay and is misleading as to quality of the remainder of the hotel. The overall stench that lingers doesn't start until you leave the lobby! Our room was dank; holes in the walls and floors. So many building code violations, it's ridiculous. Random hairs were on the bedsheets and there were some carpet stains throughout. We had a non smoking room b... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,279 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.