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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Experienced No kitchenware, bathroom floor peeling up, bathtub was gross, 1 of the desk chairs was missing a wheel making it dangerous and trashy
pick another hotel. Not worth your money! ! The floors were in terrible shape. Almost cut my foot on a separate section. There was also bloody snot on the wall by the bed. I will not be staying there with my family again.
friendly staff bad shower Decor needs to be updated. Shower didnt work and toilet kept running. Bed was comfortable. Staff was friendly and prompt. Received voucher for free stay for shower problem.
Bathroom was disgusting After entering into the room...it appeared to be clean. But then I entered the bathroom and it was filthy dirty. The tub was dirty and then toilet was clogged and disgusting. I called to the front desk to the girl on staff who was very friendly and helpful. She quickly moved us to another room. When she came to the first room she asked for the card on the bed to see who signed it which would tell her who cleaned the room....but there was no signature on the card. The room she moved us to had a card al... read more
Business response:
I appreciate you bringing your experience to our attention. I am sorry to read of the cleanliness issues with your bathroom. To make sure this doesn't happen again, I am reviewing our cleanliness and inspection procedures with my housekeeping staff. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Be careful of $100 security deposit I had been asked to give $100 cash to check in when I arrived at 8 PM last Friday night. Unfortunately, I always bring my credit cards with me but with little cash. After rejected by the front desk of this hotel, I decided to call Hotel.com to seek some help. Unfortunately again, I had been told I still can not stay without the $100 cash deposit and my prepaid fee is nonrefundable. :( For those who do not like to bring too much cash with themselves when travelling outside should beware of ... read more
SMH This was the most sick and dirty hotal I have ever been in i would never go back i paid for two day but check out eary on the first day
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you experienced such severe cleanliness issues during your stay. I am sorry for your experience. As this hotel’s manager, I can assure you that I have met with my housekeeping staff to review our cleanliness and inspection procedures to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with... read more
very disappointed Outside of hotel was well maintained, inside was an entirely different story. Washrags in the bath were stained and looked recently used, room was extremely hot due to recent weather and the air being off. After 2 hours, room had only cooled off approximately 2 degrees.Electric stove top burners were sticking up sideways, would be unable to even sit a pot on them, much less cook anything...Heads Up Sunny! Never Again.
Not Happy My room was filthy. There was hair in the tub and woven into the shower curtain. I will not be staying there again.
Will never use this hotel again.
Business response:
Lauren - Thank you for taking the time to write a review. We are very disappointed to hear that you did not enjoy your stay with us. We will work with our staff to continue improving our hotel and our guest's experience. Thank you again for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,402 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.