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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Happy My room was filthy. There was hair in the tub and woven into the shower curtain. I will not be staying there again.
Will never use this hotel again.
Business response:
Lauren - Thank you for taking the time to write a review. We are very disappointed to hear that you did not enjoy your stay with us. We will work with our staff to continue improving our hotel and our guest's experience. Thank you again for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
horrible room Room had an odor and the carpet was heavily stained, which was contributed to the room smelling bad. The curtains needed to be washed. No alarm clock in the room & something bit me. Only thing good about the hotel was the location. I am also having a difficult time getting a refund from Hotels.com.
Run down hotel rooms. Uncomfortable beds. Too run down for the price.
Shower issue Wasn't able to shower the next day due to shower head wasn't producing enough water or the water pressure was too low. Ended up washing face on the sink instead. They couldn't provide me another room to shower cz everything was a full as per staff in charge(11:00 pm to 7:00 am) that day.
Business response:
Mike - We received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so we are disappointed to hear that you had problems with your shower. Please accept our most sincere apologies. To uphold our company's high standards, we will have our maintenance engineer address the issue in your room immediately. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We hope that you will give us the opport... read more
Ok hotel. Not a good experience. Smelled too much of smoke, linens not clean-looked very old need replaced. Grab and go breakfast was ok. Did not offer decaf coffee.
Business response:
We appreciate you bringing your experience to our attention. The situation you described regarding the unpleasant odor and the unclean linens is truly regrettable. Please accept our apologies. We will be working with our housekeeping staff to ensure all of our linens are properly cleaned and that every room smells fresh. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in to... read more
hotel review Booked a room thru hotels.com at 9pm Saturday night, it was close and relatively easy to get to, parking was limited and access to the hotel from car with my stuff was a little more effort because the desk clerk said that they only had 1 luggage roll cart that was being used at the time, at 20p.m.approximately Sat night? Hotel hallway was not clean and smelled of smoke, elevator not clean. My room 305 was in good condition and clean, the bed was very comfortable and I slept great, bathroom was good. It was nice ... read more
Business response:
Bob - Thank you for taking the time to write a review of your stay. Please accept our apologies that the luggage cart was not available at the time and that the hallway did not smell fresh. We will be working with our housekeeping staff to ensure your experience is not repeated. Still, we are pleased that your overall stay was pleasant and that you enjoyed your clean room and full-sized refrigerator. Thank you again for your feedback. We hope to see you again soon.
There was nothing in room. soap and two towels No shampoo. you had to go to front desk to get things that should have been in room. the grab and go breakfast was coffee, granola bars and muffins. I do realize this was a discount hotel but it was nothing like it was advertised on the web site
There were dirty towels left in the room. The floors were dirty . And when we told the front desk, they didn't seem to care or make it right. I will never stay here again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed in the cleanliness issues you described in your room. Please accept my apology. To ensure that a situation like yours doesn't happen again, my team is being retrained our cleanliness procedures and standards. I would also like to apologize for the poor service you received from our front desk staff. I will be meeting with them to review customer service standards. Thank you so much for providing us with feedback, as it w... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,279 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.