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Extended Stay America Select Suites - St. Louis - Earth City
- Hotels
- Earth City, MO
About this business
Location details
3125 Rider Trl. S., Earth City, MO, 63045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Indifferent staff. No shampoo. Unacceptable breakfast and not consistent with hotels in the area for a similar price.
Get what you pay for.... Room was old and sketchy. Bathtub stained. Stains on carpet. Front desk person was friendly. Landfill nearby smells rancid at night if in the parking lot.
Not the best The room was just dirty. No other way to describe it. The walls and cabinets and every hard surface in the room looked like it needed a thorough scrubbing.
Not happy with our selection. This hotel had no pool,no ice machine, and everything that u needed for the kitchen had to be checked out at the desk. We could only get additional towels if we took our dirty ones back. Will never stay here again.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our amenities were not to your expectations. To uphold our company's high standards, I will be coaching our staff on the importance of clearly communicating our amenities during guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
No housekeeping or supplies provided at this hotel We took this place because it had kitchen and we needed kitchen with two kids. But kitchen did not have any crockery, pots or pans. Housekeeping is not done and we has to clean the room ourselves and make the room ourselves. Supplies like shampoos are not not provided but one has to go and ask for it.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you were unhappy with your stay. We provide housekeeping services to guest staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these items are available at the front desk for no additional charge. To uphold our company's high standards, we will make sure our front desk staff is thoroughly communicating our amen... read more
Disgusting There were crumbs in one of the beds. Both beds had drity and stained bedding down to the mattress protector. Also, there were bugs in one of the beds, the kitchen, and the bathroom. There was also hair left on the bathtub.
Nice little fixer upper... The condition of the room is rough. Missing wall hangings, falling wall hangings...self destructing coffee table...owners need to invest in updating. Pluses-clean fitness area, convenient location.
TWO MORE HANDS, 4 THUMBS DOWN!!!! It was the typical rundown, severely outdated establishment I had suspected it to be. The Staff were good people but the establishment itself is borderline of needing to be condemned.
Not so extended stay We were expecting more.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that we did not meet your expectations. In response to your feedback, I would like to learn what we could have done to make your stay better. Thank you for sharing your experience with us. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Earth City
How is Extended Stay America Select Suites - St. Louis - Earth City rated?
Extended Stay America Select Suites - St. Louis - Earth City has a 3.8 star rating with 2,402 reviews.
When is Extended Stay America Select Suites - St. Louis - Earth City open?
Extended Stay America Select Suites - St. Louis - Earth City is open now. It will close tomorrow at 12:00 a.m.