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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Long term 'paid' guest are booted off the hotel free wireless daily (at the same time each day). You're in the middle of something important, and lose valuable time to stop and go through the process of logging back in to re-authenticate to the network.
Business response:
Thank you for making Extended Stay America your home away from home. We appreciate your feedback regarding the internet connectivity and will address it with the appropriate individuals. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Room smelled like cigarettes. Front desk associates were rude. Asking a question or asking for anything seemed as if it was pulling teeth for staff.
Business response:
Adrianne, thank you for reviewing your stay with us. We are very sorry for the odor you encountered and for the unpleasant acquaintance with some of our associates. Your concerns have been addressed and we appreciate you bringing these matters to our attention. Thank you once more for choosing us, and we hope to welcome you back again so we can provide you with a more gratifying experience. Sincerely, Hotel Management
Our trip was great. Staff was friendly and helpful. We needed utensils for making tacos, and they had no problem getting us some.
Business response:
Thank you for your terrific review of the Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage our team to keep up the good work. We hope you will choose us again on your next visit. Sincerely, Hotel Management
Stunk but cheap The hotel is very shabby. Unlike the photos. The service was good. The people were very sweet. My entire floor smelled like weed. It was awful!!
Business response:
Thank you for your feedback. We are glad you liked the courteousness of our associates, but we are sorry for your disappointment with the condition of our property. We are concerned about your comments and have intimated this to the appropriate individuals to further improve the quality of our accommodations. We hope to see you soon. Sincerely, Hotel Management
EVERYTHING WAS AMAZING!! I WILL BE STAYING THERE AGAIN VERY SOON!!!!
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to learn you enjoyed your stay and our facilities and service were to your satisfaction. We look to welcoming you back the next time you are in the area. Sincerely, Hotel Management
I appreciated the cleanliness and comfort of my room. The bed and pillows and recliner were great!
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your suite. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.