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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very nice and made sure my stay was comfortable.
Business response:
Thank you for your wonderful comments on Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management
Smelled musty and dirty and wasn’t in very nice condition.
Business response:
Thank you for being our guest. We are sorry for the odor you experienced during your stay. Your feedback has been shared with the housekeeping team to be more diligent with their efforts. We hope to have another opportunity to welcome you back so that we can make it up to you. Sincerely, Hotel Management
This is more of a weekly suites than a hotel. No ice machine or housekeeping (unless you wanted to pay an extra charge). There was a kitchen with dishes available upon request. The bedding was thin and the mattress was stained. Water smelt like chlorine and made skin very dry after showers. Coffee was good.
Business response:
Thank you for your recent stay with us. We are glad to read you had an overall satisfactory visit and enjoyed the coffee we serve. However, we are sorry for the inconvenience you had during your stay. We have shared your concern about the stain with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. Also, we will share your feedback regarding the bedding and water will be shared with our team so that the necessary steps can be taken. We hope you consi... read more
CLEAN ROOM, OUTSTANDING CUSTOMER SERVICE!
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,088 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.