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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is more of a weekly suites than a hotel. No ice machine or housekeeping (unless you wanted to pay an extra charge). There was a kitchen with dishes available upon request. The bedding was thin and the mattress was stained. Water smelt like chlorine and made skin very dry after showers. Coffee was good.
Business response:
Thank you for your recent stay with us. We are glad to read you had an overall satisfactory visit and enjoyed the coffee we serve. However, we are sorry for the inconvenience you had during your stay. We have shared your concern about the stain with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. Also, we will share your feedback regarding the bedding and water will be shared with our team so that the necessary steps can be taken. We hope you consi... read more
CLEAN ROOM, OUTSTANDING CUSTOMER SERVICE!
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Amazing
Business response:
Marrissa, thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Your rating is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
The A/C unit wasn't working to full potential. The bed was not comfortable. Can't open the windows in the room. That is a fire hazard.
Business response:
Thank you for reviewing your stay. We are sorry for the discomfort you had with the mattress and regret the maintenance issue you encountered. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Dana tue boss was amazing but rooms CLD of been cleaner and had a few other problem s
Business response:
Thank you for being our guest. We are you liked our associate, but we are sorry for the issues you encountered. We have taken note of your feedback and hope you will visit us again for a much better experience. Sincerely, Hotel Management
Drunecia at the front desk was sweet and helpful. I felt safe at location and it did the trick while just coming through for the night
Business response:
Thank you for your heartwarming words, we sincerely appreciate the wonderful review. We will definitely share your compliments with Drunecia. It will surely put a smile on her face. It is also nice to know you felt safe at our hotel. Thank you again, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.