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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amazing
Business response:
Marrissa, thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Your rating is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
The A/C unit wasn't working to full potential. The bed was not comfortable. Can't open the windows in the room. That is a fire hazard.
Business response:
Thank you for reviewing your stay. We are sorry for the discomfort you had with the mattress and regret the maintenance issue you encountered. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Dana tue boss was amazing but rooms CLD of been cleaner and had a few other problem s
Business response:
Thank you for being our guest. We are you liked our associate, but we are sorry for the issues you encountered. We have taken note of your feedback and hope you will visit us again for a much better experience. Sincerely, Hotel Management
Drunecia at the front desk was sweet and helpful. I felt safe at location and it did the trick while just coming through for the night
Business response:
Thank you for your heartwarming words, we sincerely appreciate the wonderful review. We will definitely share your compliments with Drunecia. It will surely put a smile on her face. It is also nice to know you felt safe at our hotel. Thank you again, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Very convenient to get to from the highway. Very quiet location.
Business response:
Thank you for your review. We appreciate your kind comments about our convenient location close to the highway. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Smelly Close to highway and lots of dining. Horrible front desk, they don’t have extra pillows or towels. Building is older and there are people who very well may live there, smell in hallways will gag you. One night on our way through was enough and we won’t go back.
Business response:
Katherine, thank you for staying at our hotel. We are sorry for the odor you encountered in the hallways and regret the lack of amenities you faced. We have taken note of your comments and have shared it with the appropriate teams so that we can improve our future guests’ experience. On a positive note, we are pleased you liked our location close to freeways. Thank you for the nice rating, and we hope to see you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,088 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.