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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better for Extended Stay Nice clean hotel, a little light on amenities. Easy drive to St Louis. No ice machine in the hotel so it's clearly designed for people that are staying more than one day because you have a refrigerator and you can make your own ice in your room- but for one day...just not going to happen.
Business response:
Julie - I appreciate you taking the time to write a review of your experience with us. I am pleased to read your remarks about the hotel being nice and clean. However, I am very sorry that amenities we offer did not meet your needs for a short stay. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Stop off Just a quick stop off on my way to destination but the staff was nice and the room was clean.
Business response:
Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our clean rooms and friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Close to our shopping location. I had a very drunk, aggressive patron come to my door telling me my children were being too loud down in the lobby.
Business response:
The feedback provided in your review is much appreciated. The situation you described is unacceptable, and I sincerely apologize for your experience. As the manager of this hotel, I can assure you that I have met with our staff and will coach them to contact correct personal to ensure this does not happen again. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Very nice staff Precious at the front desk was...well, precious! Great personality and you could tell she enjoyed her job.
the toilet was broken, the manger came from home and fixed it and then discounted my staff. Hotels.com customer service agent was most helpful about the situation and contact the hotel manager also to talk about the situation
Business response:
Thank you so much for sharing your experience with us. Please accept our apologies for the maintenance issues you experienced. Still, we are pleased to know that we were able to correct this issue quickly and provide you with a comfortable stay overall. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Nice hotel with exceptions This hotel provided an enjoyable stay with a couple of exceptions. First of all, I wanted a king size room and found out there were none available until two weeks following the end of my stay. The other 'ding' against this hotel existed within the form of "clean" towels. While I understand the apprehension of a hotel involving guest's sensitivity to chlorine and the like, there can be no dispute involving the necessity of truly clean towels. As we were there for five nights, we instituted means to ... read more
The hotel was excellent!!! The staff was GREAT My experience was Great!!! I had a few issues in the beginning and each one was correct promptly.
Business response:
Thank you for your positive review of your stay with us. I am proud of our staff for providing you with excellent customer service and meeting all your needs. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Just passing through. Excellent hotel. We needed a bed and breakfast and this was the perfect hotel for that. Clean comfortable and a very reasonable price.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you had a nice stay and that we provided a clean room at a great rate. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.