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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad smells The first room i was given had a very strong cleaning product odor, no towels and one of the beds was not completely made. The second room also had an unpleasant odor.
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the cleanliness issue you encountered while you were here and regret the inconvenience it caused. I have shared your concerns with my housekeeping team to ensure it never happens again with our future guests. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Close to St. Louis, MO Awful hotel staff that checked me in! Breakfast?! Totally sucked! Warm coffee and pre-packaged stale muffins. The bed and pillows was ALL this place had going for it! Thank God it was just a stop over to NOT sleep on my car! Hotel staff acted bothered about her job! Never again!!!
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. Your concerns will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Dont expect too much Pros : Booking process was hassle free via Hotes.com. Given a room as soon as i arrived the hotel Rooms are Ok. I was given Kitchen appliances upon request. Cons : 1.Break fast is BAD. Don't have any options other than few oatmeal packets. Not sure what is the meaning of the continental break fast will be provided at the hotel. 2.Wi-Fi is very Slow.
Business response:
Thank you for staying with us and providing your comments. We are happy our staff was friendly and efficient upon your arrival. Our goal is to provide our guests with a clean, comfortable, spacious suite with a fully equipped kitchen and a lot of room to relax, all at affordable rates. We are disappointed you felt our complimentary amenities were not in line with the value you received. Thanks again for your feedback, and we would love the opportunity to welcome you back soon. Sincerely, General Manager
Clean & Comfortable! Very clean, comfortable bed, staff was courteous and pleasant to deal with. Will recommend this to associates.
Business response:
Cindy, thank you for being our guest and recommending us. We are so happy you were overwhelmed not only by our excellent service but also with your comfortable room along with the bed. We hope to see you again soon at Extended Stay America - St. Louis - O' Fallon, IL. Sincerely, General Manager
Business response:
Amelia, thank you for taking the time to share your kind rating about your stay with us. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope Extended Stay America - St. Louis - O' Fallon, IL will be your first choice every time you visit this area. Sincerely, General Manager
We would stay again Booked our flight on booking.com and arrived for check in at 4:00 pm on 5/19/2017. Check in was fast and easy and the front desk lady was very nice. We are a non smoking couple and we did not have a problem signing the on smoking waiver. We get our keys and head up to the room. When we stepped into the room the smell of smoke was very strong. I called down to the front desk and let her know the was smoking in the room before us. She apologized and wanted to move us to another room but the hotel was full. ... read more
Business response:
Margaret, thank you for sharing your experience at Extended Stay America - St. Louis - O' Fallon, IL. We are pleased to know you enjoyed your overall time with us and that our courteous associates left you with a good impression. Thanks once more for allowing us to be of service, and we look forward to having the pleasure of doing so again on your next trip. Sincerely, General Manager
It was a decent place for my purpose, traveling through and needed a clean room. Staff was very nice.
Business response:
Thank you for sharing your positive feedback about our hotel. We are pleased to know you had a comfortable stay and were impressed with our courteous associates. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Nice size room, weird not to have a lobby but no issues.
Business response:
Dawn, thank you for taking the time to evaluate your stay. We are happy to know you loved your spacious room and your overall visit with us was a pleasant one. However, we are sorry if we did not meet all your expectations and regret the same. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Good middle-of-the-road option This motel was actually a better experience than I expected, given the price at which I got the room. It's a good "average" option, nothing special but not bad either. Recommended middle-of-the-road choice.
Business response:
Thank you for sharing your comments. We are glad that you liked our affordable rates and convenient location. We appreciate you recommending us online and hope to have you back with us soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.