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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - St. Louis - O' Fallon, IL. Sincerely, General Manager
Room was musty smelling. Noise from roads was loud. Slept with window open for fresh air.
Business response:
Your comments are important. Thank you for sharing. It is disappointing to read you were inconvenienced by an odor in your room and the noise form the highway. Please accept our apologies. Our housekeeping staff have been addressed on the issues. Still, we are glad you had a pleasant stay at our hotel. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Room had just been refurbished! Beautiful!
Business response:
We appreciate you kind comments about your stay. It is good to know you favored the look of our latest remodel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
"breakfast" listing is misleading My biggest complaint is that I booked this particular hotel b/c this website said it included breakfast (and I always look for that option in hotels). However, "breakfast" consisted of granola bars, oatmeal, coffee, and hot choc mix with warm water to use. I wasn't expecting anything elaborate, but definitely thought "breakfast" would include more than that. Most hotels free breakfast consists of danishes, muffins, yogurt, fruit, and/or waffle maker. There is NO lobby area or anywhere to eat... read more
Business response:
Thank you for taking the time to share your experience. I am glad to see you received great customer service; however, please accept our apologies that our grab-and-go breakfast did not meet your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Overnight stay with Family Dog We needed an overnight stay while our bathroom was being repaired. I never knew how hard it would be finding somewhere that accepted pets. Extended Stay advertises pet friendly, and they were. We were given a pet room with nice vinyl flooring, very smart idea on their part , and on the first floor near the outside door close to the grassy pet area. We were asked to clean up after our dog which we assume is a normal activity for pet owners. Unfortunately, that's not the case. Obviously many dog ... read more
Business response:
Thank you for taking the time to share your comments. I am glad to read how you were able to take advantage of our pet-friendly policy, yet I am disappointed other guests do not properly pick up after their pets. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
It was good fir the night breakfast was not so much it was coffee only with 3 Different item to eat Thank god their were alot to choose from fast food restaurant's
Business response:
Thank you for taking the time to share your experience. I am glad to read you enjoyed your stay and the restaurants near our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Clean, newly renovated Received better service than paid for . The room was clean and appeared renovated.
Business response:
Thank you for taking the time to share your experience. It is good to know you enjoyed our latest renovation and that you valued the cleanliness of our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,088 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.