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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Breakfast was a little disappointing but other than that a good stay.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our grab-and-go breakfast was not to your expectations. Still, I am glad to read that you had a positive stay overall. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Ok for a quick overnight stay. We had an ok experience. There were a couple of things that could be improved upon. While the room was clean, it had an unpleasant odor like someone had been frying something in it. The toilet handle would stick and the toilet would run. The reception on the TV was awful. The complimentary breakfast was not much. They had coffee, prepackage chocolate muffins, granola bars, cereal and some not very appetizing looking oranges set up on a little counter in the small lobby with nowhere to sit. We d... read more
Business response:
Thank you for your review. I apologize that your stay was not to your expectations. Your comments were reviewed by the staff, and we will coach our staff on reporting maintenance issues in guest rooms immediately. Your feedback is very important to us, so thank you for sharing.
Short stay It was great. Just wish the water pressure was a little better.
Business response:
I want to thank you for taking the time to post a review of your stay. It's great to hear that your enjoyed your short stay with us. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Better for Extended Stay Nice clean hotel, a little light on amenities. Easy drive to St Louis. No ice machine in the hotel so it's clearly designed for people that are staying more than one day because you have a refrigerator and you can make your own ice in your room- but for one day...just not going to happen.
Business response:
Julie - I appreciate you taking the time to write a review of your experience with us. I am pleased to read your remarks about the hotel being nice and clean. However, I am very sorry that amenities we offer did not meet your needs for a short stay. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Stop off Just a quick stop off on my way to destination but the staff was nice and the room was clean.
Business response:
Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our clean rooms and friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Close to our shopping location. I had a very drunk, aggressive patron come to my door telling me my children were being too loud down in the lobby.
Business response:
The feedback provided in your review is much appreciated. The situation you described is unacceptable, and I sincerely apologize for your experience. As the manager of this hotel, I can assure you that I have met with our staff and will coach them to contact correct personal to ensure this does not happen again. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,088 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.