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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A decent stay Everything was good for the most part. We did however encounter a problem with a few ants by the air conditioner that came in through the window. We mentioned it to the clerk and she offered us a can of ant spray but we were going to have to do it ourselves; she didn't offer to spray it for us and didn't seem to willing to help. But we mentioned the issue to management the next morning and they apologized and gave us a free voucher for another stay. And you have to request all your dishes now for the kitchen;th... read more
Business response:
We appreciate you taking the time to write a review of your experience with us. We are delighted that we were able to turn your visit into a good experience. Thank you for bring these issues our attention. To ensure that a situation like yours doesn't happen again, I will coach our staff on the importance of providing professional customer service as well as making sure rooms are thoroughly inspected before guest arrivals. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the fu... read more
NO HOUSEKEEPING THE OVERALL STAY WAS GOOD BUT THE ONLY PROBLEM THAT I HAD WAS I DID NOT RECIEVE ANY HOUSEKEEPING THE WHOLE TIME DURING MY STAY.I HAD TO GO DOWN TO THE FRONT DESK TO ASK FOR NEW TOWELS.
Business response:
Thank you for providing us with details about your stay. I’m pleased that we met your needs during your stay; however, I apologize that our front desk staff did not explain our housekeeping service. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Your comments were reviewed by the staff, and I will coach and retrain our staff to identify these issues so they can be corrected. Our team is committed to satisfying our guest... read more
Good for the price Adequate. You have to order a set of plates, toaster, coffee maker, etc. but it is free and they bring it to your room. Walls are a bit thin and you can hear some hall noises - but overall it was an ok stay, and the price was a value.
Chaotic at first then Relaxing It was great all around until we started cooking then the fire alarm went off three times, we had to stay in a smokey room, they didn't put us in a new room.
Close to home Everything was nice and clean. Staff was very nice
Business response:
The staff and I read your review and would like to thank you for writing a wonderful review about your stay. We are pleased that we were able to provide a clean and comfortable room during your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
convienient Needed motel when mom had surgery, I booked here because I had stayed here before. When dad and I checked in we were given a room that had not been cleaned. We were immediately given a different room. The next morning when I checked out there was a voucher waiting for me for the trouble we had. To us it was just a mistake to the staff it was an unexcusable incident. Thank you
Business response:
I appreciate you bringing your experience to our attention. The issue with being checked into a dirty room is unacceptable and I sincerely apologized for your experience. I have met with the team to make sure this doesn't happen again. Our team is committed to satisfying our guests so we are very thankful for your feedback. We appreciate your business and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
i guess i ddnt under stand what a extended stay ho we had tuff time finding it, fortently we had the phone # & the clerk had time to answer the phone, and he talked us in. i was suprised to find the low level of service. no ice. you had to make your own. no utenticels at all in the room, no hair dryer ect, we didnot understand what aextended hotel actully was
Business response:
I want to thank you for taking the time to post a review of your stay. I apologize that your stay with us was not what you expected and that you were not informed of all the amenities our hotel offers. In response to your feedback, all of our rooms do have a fully equipped kitchen with a full size refrigerator with ice trays as well as a two burner stove top. Additionally, we provide dishes, utensils and cookware at the front desk upon request so that each guest can customize their kitchens with clean utensils to fit their n... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,513 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.