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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not cleaned enough The room was not vacuumed and trash can under the kitchen sink was full and was not emptied. Wondered even the sheet was changed. Checked in 2 A.M for a night stay and thus did not have time to complain.
Business response:
Anna - Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed in making that happen. As this hotel’s manager, I can assure you that I have taken steps to retrain our housekeeping staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're i... read more
Not that far I took a vacation out to St. Louis. It was far enough away from the town where there wouldn't be much noise but close enough to get where I wanted to go in a short amount of time. The price was great as well. Def. would stay here again.
Business response:
Heather - Thank you so much for posting a review of our property. I truly appreciate your positive comments regarding our location, and our affordable rates. We are thrilled that we were able to provide you with everything that you needed for your vacation. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Family Thanksgiving stay We were more than satisfied with the location and easy connectivity of this place! The be left a lot to be desired; otherwise the room was good! We have stayed next door and can compare with the competition!
Location close to highway and restaurants Clean room, but found out upon arrival that there is no housekeeping for stays less than 7 nights. There is no pool or hot tub. These were not an issue for our stay, but might be for others. Very friendly desk clerks.
We got a great deal on a 2-night stay. We were in town to visit the Cahokia Mounds. They do not do housekeeping unless you stay for 7 days but that was fine with us. The staff was very pleasant and friendly. We did have a bit of an issue with the bathroom smelling like cigarette smoke even though it was a non-smoking room. We mentioned it to the staff and they said that it drifts in from other rooms somehow, and offered to move us to a different room but we chose not to. The second night it didn't happen. I'd never stayed in... read more
Business response:
Meredith - I appreciate you taking the time to write a review of your experience with us. Whenever, I read comments like yours it always give me such great pleasure. The entire staff strives to provide friendly services, clean rooms and comfortable surroundings ensuring our guests feel like they are in their "home away from home". The situation you described regarding the smoke smell in your room is truly regrettable. We do have designated non-smoking floors, but will look into this issue and rectify it immediately. It would... read more
Needs a pool, and hot tub.
Business response:
Thank you for your recent review of your stay. We appreciate your feedback, so we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing Extended Stay America O'Fallon, IL. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,108 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.