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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor Service Did not get room I reserved, as I had reserved King sized bed. Clerk said they had 2 excuses: they had long term guests take it and/or they gave it away earlier as their was a miscommunication. Check in took a while as clerk complained about not having enough rooms or keys. Good - room was clean and had stove and fridge. Bad - room was cheaply done and needed some minor repairs, faucet in shower and sink need replaced.
Business response:
I appreciate you bringing your experience to our attention. I am very sorry that we were unable to provide you with the room type you reserved. In response, I met with the front desk staff, and reviewed our reservation policy and check-in procedures so this type of situation is not repeated. Still, I am glad that you liked your clean room, especially the kitchen. I really appreciate you bringing this to our attention. We hope we have the opportunity to see you again in the future.
What breakfast? The hotel was average. It was a decent price for what you got. However, the internet was extremely slow and the breakfast was not really a breakfast. There was some fruit, some coffee and some granola type bars, and that was about it. Overall just an average hotel but the price was right.
ok, but not great did not have the business items i needed, need a computer to plug my memory chip into
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that not having a computer was an inconvenience for you. We appreciate your feedback and we are looking at providing this for our guests in the future. Still, we are happy that your stay was a good one. Thank you for choosing Extended Stay Hotels. We hope to see you again soon
Great experience Everything was great, except room was a little musty. Window was open in the room when we checked in, so that may have been a factor. Staff was friendly and grounds were very well kept. Enjoyed the stay
Perfect for a meal with cousins not seen in years Very comfortable room; only complaint was that the turntable in the microwave was missing - burnt popcorn! Worked fine when I put a dinner plate on it for next bag of popcorn. Bed not too bad for one with back problems.
Nice... I was pleasantly surprised by my experience at this hotel! Affordable price, pleasant staff, clean and quiet room. My one criticism is that the television channel selection is limited to news channels and the local network affiliates. Overall though, well worth the price and a quiet location located to plenty of restaurants and shopping facilities.
Business response:
Scott - It is so rewarding to read that you had an overall nice stay with us. Thank you for your comments. Please accept our apologies that the television channel selections were not quite up to par. I will keep your comments in mind when it is time to take a look at updating our selections. Still, we are thrilled to know that we were able to make your stay an enjoyable one. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Decent Hotel - you get what you pay for. The room was decent. It could have been a little cleaner. Noticed what appeared to be shaven hair around the edges of the sink which grossed me out a little. The shower, when turned to full strength made a loud whining sound throughout the entire time we showered. Bed was extremely hard, but the pillows were comfortable. Not a bad overall experience. The staff was friendly and courteous. Good proximity to restaraunts, and St. Louis.
Really good Very nice would stay here all the time and any one come here would be pleased
Business response:
I want to thank you for taking the time to post a review of your stay. I'm glad that you had a nice stay. We are so pleased when we have made your traveling experience a pleasant one. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Happy travels!
Great hotel, low price Hotel room was clean and big. Only complaint is that there was no blow dryer but the description didn't say there was one either so really a great find for the price
Business response:
Aaron - Thank you so much for posting a review of our property. Please accept our apologies that you were not told at check-in that we have hair dryers available at the front desk. I will coach my team to make sure and let our guests know this moving forward. Still, I am pleased to know that we were able to provide you with a clean, spacious room. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,088 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.