This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Extended Stay America Hotel St. Louis - O' Fallon, IL is located at 154 Regency Park, O Fallon, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended O'Fallon, IL When booked (Early on) we were told that there was breakfast. We show up, no breakfast. Was $37 dollars cheaper on line when we showed up. Manager was nice and gave us the cheaper rate. BUT, if you wanted any kind of cookware you had to Pay extra for that. If you wanted a clean towel, you had to take the dirty one back to the front desk and get charged for a new one. 2 bath towels and 2 wash rags provided. No hand towels. If that is the way they all are, I'll never stay at one again.
Business response:
Dear Dayne, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Our front desk team is always helpful to assist you. Thank you again for your feedback as this helps us to improve the experience for future guests. We truly apprecia... read more
Customer service
Business response:
Dear Portia, We value you as our guest and appreciate your taking the time to review our hotel. We are happy you enjoyed your stay with us at Extended Stay America and were pleased with the excellent team and warm reception. Thank you for being our guest and for your feedback. We wish you all the best with your travels!Sincerely,Hotel Management
It was average
Business response:
Dear Christopher, Thank you for sharing your thoughts about your recent stay. We are glad to know you enjoyed your time with us overall. Our goal is to provide every guest with an excellent visit. Please know your feedback is shared with our staff so we can ensure your next stay is exceptional in all aspects. Thank you for being our guest, and we look forward to your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 4.3 star rating with 1,088 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.