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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst check in I’ve experienced Worst check-in I’ve ever had. Hotel said they couldn’t pull up reservation, even though I had confirmation e-mail from Hotels.com, and my credit card already had the amount taken out. Said they couldn’t call anyone about it either. Repeatedly just said “we don’t have anything to do with hotels.com.” Then tried to check in normally with another room they had, and they couldn’t figure that out because “computer shows it dirty, even though it’s not.” Literally 40 minutes later, 1 am, they said “o... read more
Business response:
Dear Kevin, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Although what you encountered upon check-in is unusual, please be assured we will take the necessary action to ensure we handle such situations better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management
Very Disappointing Wasn’t nearly as clean as the pictures would have you believe (dirty floors, shower still had someone’s hair all over, sheets and towels smelled like burnt rubber/oil). Check in staff member displayed unprofessional behaviors ex. Smacking on gum…loudly! Noisy guest with zero control.
Business response:
Dear Kent, Thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality which did not happen in your case. Once again, we hope you will accept our apologies and give us another chance to ... read more
Hotel was not clean, smelled of smoke. Although there was a kitchen all necessary items to cook were not available and had to be retrieved from the front desk. The hotel was loud between floors and pretty work down.
Business response:
Dear Guest, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. We appreciate your candid feedback and assure you that we take your concerns seriously. We hope you will stay with us again for a much-improved experience the next time your travels bring you this ... read more
I was giving a handi-cap room its the second time having to deal with this just stayed in room guess it was a busy weekend
Business response:
Dear Kenneth, Thank you for posting a review of your recent stay with us. We apologize for the issues you had regarding your room assignment. Please be assured we will take appropriate action where necessary to better serve you in the future. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management
I was not comfortable in my room due to it having a funny smell. The smell was funny so I automatically felt like it was dirty. I was too tired & honestly felt like every room would be the same based on my perception.
Business response:
Dear Anthony, Thank you for evaluating your stay. Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well-poised and clean to serve you better during your next stay. We hope you will ... read more
Window was partially opened when we entered….we soon noticed a weird smell, perhaps the reason for the open window. Food residue or something crumbly on the floors. Smoke detector cap dangling from device……
Business response:
Dear Chad, Thank you for sharing your observations with us. We aim to provide services and accommodations beyond our guest's expectations. However, it is disappointing to learn that this was not your experience. Our hotel follows strict industry standards regarding the cleanliness and upkeep of our property, and the issues you described are unacceptable. Therefore, we will share your feedback with our housekeeping and maintenance teams to address the matters and ensure our future guests do not encounter such problems. We app... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,513 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.