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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Midnight nightmare. Smelly and not comfortable. We arrived at midnight looking for a nice room and a cozy bed. We found a room with a terrible smell and dirty. The first room they gave us smelled like cigarette all around, we ran out off it. The second ... smelled like candy, so we thought it would be better. We were wrong, one bed smelled like a portable potty and the other like a box of cigarettes. We were traveling with two kids, so we have to pour our perfume in the covers and tried to sleep a few hours. Some towels in t... read more
Business response:
Thank you for posting a review of our hotel. I apologize for the odor and cleanliness issues you encountered during your stay with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
The carpet in the room was very dirty. After taking a shower and walking on the carpet, you had to wash the soles of your feet with a wash cloth to put your socks on. The lady at the front desk was very apologetic and said she would talk to the staff that morning since they were all there. Hopefully they will get this resolved for other patrons.
Business response:
Thank you for taking the time to write a review of your experience. We are sorry to hear about the cleanliness of your carpet. We will work with our housekeeping staff to make sure our carpets are always cleaned properly. Thank you again for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Dirty, old but nice service Extremely dirty carpets and kitchen floor. Walked around in bare feet for about an hour and me feet were black. Staff was friendly and helpful but there were seemingly 4 people who worked there, severely understaffed. Room smelled like the last occupants bad cooking and the windows would not stay open so I had to prop them open with a water bottle. Towels made of sandpaper, sheets only slightly softer. The only reason I stayed here was the kitchen and now extended stay makes you ask for basics lik... read more
Business response:
We received a copy of your review, and wanted to take a moment to personally respond. We are sorry to hear that we did not meet your expectations. The condition of your room that you described is truly regrettable. We will work with our housekeeping staff to make sure every room is cleaned thoroughly and smells fresh prior to our guests arrival. We are also disappointed that our customizable kitchen packs were not explained to you. In an effort to deliver our guests the cleanest kitchenware possible, we store the items in a ... read more
4 walls and a bed I am very disappointed with my stay at this hotel. The location is convenient for the area, however, it took an obnoxiously long time to check-in (we waited 20 minutes for the family in front of us to check in) and the check-in process is extremely outdated. Thankfully, I just had 1 room but the front desk agent wanted to photocopy the IDs of every person staying in each room. What?!?! I have never experienced this before and I have stayed at a variety of hotels across the country. Her excuse for the delay ... read more
Business response:
Racheal - We appreciate you bringing your experience to our attention. The slow check–in you described is unacceptable, and we sincerely apologize for your experience. We met with our front desk staff to ensure that this is not repeated. It is required by city ordinance that we copy ID's, we apologize for the inconvenience. We will also have our staff look into the smoke odor in your non-smoking room. We are grateful for your feedback because it allows us to make improvements to our hotel. We hope we have the opportunity to ... read more
one word...filthy! I stayed in a non smoking room. When I walked in there was a stench, not smoke, but just dirty smell. I tried to give my son a bath but there was dirt and hair in the tub and I had to clean it before I could stick him in it. The towels were stained brown. There's no shampoo, conditioner or blow dryer. When I got in bed there were brown stains all over the comforter. Then the most disgusting part of all...while I was laying in bed I looked over and on the wall next to my head, a bloody booger smeared across... read more
Small room, smelly hoel Check-In time was for 3 o'clock. Room was not available until after 3:45. While in the lobby I heard of another guest complaining about rooms bot being ready. Hotel smelled of cigarettes also. Lady at front desk displayed poor customer service. Probably will never stay in this hotel again.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your room was not ready at the time of your arrival. As well, I regret to hear that you received such poor service from our staff. Please accept my apology. I discussed your comments with the team, and we are taking steps to coach our housekeeping and front desk staff to provide better service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have anoth... read more
Creepy Came back to the room at about 10:30pm to find an ab roller on the floor right when we walked in and both windows wide open. Nothing was taken, just creeped us out.
Business response:
Anna - I appreciate you bringing your experience to our attention. What you have documented regarding the windows being wide open and an ab roller on your floor upon your return is unacceptable and I sincerely apologize for your experience. As a member of management, I can assure you that I have met with and coached my team to ensure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations ac... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,513 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.