Extended Stay America Select Suites - St. Louis - O'Fallon, IL

Rodil 

on Expedia

10 years ago

convenient but not odor free Need a hotel for a quick 2 day stay. location is ideal, close to walmart, fast food, etc. However, hotel reeked of smoke odor. Was assigned a room in the third floor and hallway was full of smoke odor. Room was had a bad odor too. This just gives away a lot about the cleanliness of this hotel. 

Anonymous 

on Expedia

10 years ago

Extremely disappointing For the price, it was a terrible deal. Beds are lumpy and uncomfortable, sheets had stains, and the room was not clean. There is no ice machine, no coffee maker in the room, and if you need more than the 4 worn towels provided, you must go to the front desk to pick them up. Never again!!! 

Terri 

on Expedia

10 years ago

Dirty room When we checked into the room I found chunks of dirt on the ottoman, visible chunks! If they missed cleaning this what else did they not do??? Love the convenience of having the kitchenette when traveling for a few days but not sure I would travel with extended stay again 

Cathy 

on Expedia

10 years ago

Convenience only This time was unsure how clean anything was! Bathroom, bed linens, towels even toilet.. Did not feel comfortable this trip but was to tired to move.. 

Anonymous 

on Expedia

10 years ago

Midnight nightmare. Smelly and not comfortable. We arrived at midnight looking for a nice room and a cozy bed. We found a room with a terrible smell and dirty. The first room they gave us smelled like cigarette all around, we ran out off it. The second ... smelled like candy, so we thought it would be better. We were wrong, one bed smelled like a portable potty and the other like a box of cigarettes. We were traveling with two kids, so we have to pour our perfume in the covers and tried to sleep a few hours. Some towels in t... read more

Anonymous 

on Expedia

11 years ago

The carpet in the room was very dirty. After taking a shower and walking on the carpet, you had to wash the soles of your feet with a wash cloth to put your socks on. The lady at the front desk was very apologetic and said she would talk to the staff that morning since they were all there. Hopefully they will get this resolved for other patrons. 

Inside the beltway 

on Expedia

11 years ago

Dirty, old but nice service Extremely dirty carpets and kitchen floor. Walked around in bare feet for about an hour and me feet were black. Staff was friendly and helpful but there were seemingly 4 people who worked there, severely understaffed. Room smelled like the last occupants bad cooking and the windows would not stay open so I had to prop them open with a water bottle. Towels made of sandpaper, sheets only slightly softer. The only reason I stayed here was the kitchen and now extended stay makes you ask for basics lik... read more

Racheal 

on Expedia

11 years ago

4 walls and a bed I am very disappointed with my stay at this hotel. The location is convenient for the area, however, it took an obnoxiously long time to check-in (we waited 20 minutes for the family in front of us to check in) and the check-in process is extremely outdated. Thankfully, I just had 1 room but the front desk agent wanted to photocopy the IDs of every person staying in each room. What?!?! I have never experienced this before and I have stayed at a variety of hotels across the country. Her excuse for the delay ... read more