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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Not worth the cheap price Designated non-smoking room smelled of smoke. There was blood on the bed sheets.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor and for the cleanliness issue you encountered. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Arriving to ESA in the evening, tired from a 7 hour trip, we found there was no ice machine, but unfilled ice trays in the refrigerator. So, I had to leave the room and get in my car to find a convenience store to buy some ice. The heating and cooling machine in the wall, didn't ever change, no matter how I set it. This made things very uncomfortable the whole weekend. It was supposed to be a smoke-free facility, but there was a strong pipe smell in the elevator and the hallway for the floor we were on. The bed seemed to be ... read more
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry this was not your experience. Your comments have been shared with our team so immediate corrective action can be taken. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Every other extended stay I have stayed at over the years had pots pans etc. That's why you choose a place like this. Here they want you to buy everything. Rooms dirty, bed horrible.
Business response:
Casey, thank you for your review. Please accept our sincere apologies for the difficulties you had during your stay. We assure you that we have shared your feedback with our housekeeping team, and we’re working with them in order to be more diligent with our efforts. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Several housecleaning items need attention.
Business response:
Alexis, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Someone was dancing in my ceiling all night. Average place at best. Hooked me on the cheap fare.
Business response:
Mike, thank you for being our guest. Although you found us to be a fair value, we are sorry that your good night sleep was disturbed. We wish you would have addressed us about the noise issue coming from the above room as we would have resolved it by contacting it to that guest. Thanks again, and we cannot wait to host you back. Sincerely, Hotel Management
Room was dingy. Bedding not clean. When checking was told credit card would have an additional hold of 250.00 on it for incidental charges to be determined. This was explained by saying we might break or steal something they would have to fix or replace. Also in case we smoked in room. Bathroom had burn marks on counter when we checked in. Table tops, lamps and floors were grimy dirty.
Business response:
We are sorry for your disappointment with the incidental charges and for the inconvenience you encountered with your room. We have shared your feedback with our housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Smelled terrible in the hallways and elevator. Misleading description. Would not recommend
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the odor issues you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,493 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.