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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay - No Way! Let me list the problems: 1. We booked a King bed - was given two doubles. 2. No ice anywhere in the building. None. No ice maker - who doesn’t have ice machine? 3. No coffeemaker, utensils, cookware, cups - anything in room. Extended stay with empty room? 4. None of the usual complementary items in room - no coffee, no conditioner. Only one shampoo.
Business response:
Kathy, we apologize for not providing you with the room of your choice and for your disappointment with regard to the amenities. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. As we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. W... read more
Ok, kitchenette is neat, but rooms old and stink It's nice the rooms have a kitchenette and a full fridge, that's awesome. But the rooms are old and smell nasty. It needs a facelift, but the hotel probably knows it's not worth putting much money into the place, so they're just soaking up as much as they can right now from people who are looking for a decent, cheaper place. The problem for customers is that it is not a decent place. It smells nasty.
Business response:
Please accept my sincerest apologies for the odor issues you encountered while here. I have shared your concerns with my Housekeeping teams, and we have taken actions to ensure that we do not repeat these issues in the future. On a positive note, we are glad you liked the kitchenette in your room. We truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
No Maintenance on Weekends We got a good price and the hotel was ok. It was a bit strange for an extended stay hotel to have nothing in the kitchen upon arrival. You have to ask for dishes, pans, coffeemaker, hairdryer, silverware. Do not stay if you expect anything for breakfast. When they say grab and go, they are not kidding, packaged muffiffins, granola bars and instant oatmeal, that's it. My biggest complaint, and the reason we will not return to Extended Stay is that durning the night on Friday night, the fluorescent ... read more
Business response:
Penny, We certainly do apologize for the challenging stay that you have described. Our guests comfort is our number one priority and it seems we missed a chance to ensure that your stay was exceptional. We are sorry we were not able to impress you with our complimentary grab-and-go breakfast selections. We will make note of your feedback as we plan any changes in the future. We value your business and hope to see you again in the future. Sincerely, General Manager
Room dirty. Dog must have been in it because you could smell the urine on the floor. Bedsheets had visible dirt on them. I would not stay here again. Staff was great though. Very nice staff. Fellow worker also had disappointing experience and left and went to another hotel. Definitely wouldn't pay to stay here again.
Business response:
Lynn, on behalf of our entire team, we would like to offer you our sincerest apologies for our hotel not living up to your expectations during your recent visit. We do not take cleanliness issues lightly, as we do believe this is priority #1. We have addressed this matter with our housekeeping associates in detail so that this matter does not happen again. We do hope you will consider giving us another opportunity to prove ourselves. Sincerely, General Manager
Could not get toilet paper. Thru out my stay I never asked for anything. But when I asked for toilet paper. Front desk person told me that they were out of paper. So I had to go buy my own toilet paper.
Business response:
Thank you for taking time to review our hotel. Please accept our apologies for the service issues you experienced and for our lack of responsiveness. Your concerns will be shared with the management and team to improve our service delivery. We appreciate your business and hope you will give us another chance to prove that to you. Sincerely, General Manager
Disappointed I didn't care for this property at all, the room was really small, small bathroom and the television was leaning forward. Not a good experience at all. I will book someplace else next time I'm in OFallon IL.
Decent hotel by the highway Our stay was not horrible. On our second day, we found a bug in our room. I was convinced it was a roach but my room companion felt differently. We were not explained all of the amenities during check in but that was not a major issue. One hotel staff (Precious) was ABSOLUTELY WONDERFUL! She was personable, pleasant and always helpful!
Business response:
The staff and I read your comments about your stay with us. We appreciate the kind comments about our customer service; however, we apologize that your experience was not to our company’s high standards. Your comments were reviewed by the staff, and we will review our room inspection procedures as well as making sure we are clearly communicating our amenities during guest arrivals to ensure that your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our g... read more
HIGHLY DISAPPOINTED Since this review requires a rating in all categories; I have to go with terrible since I have no other knowledge of this property. Arrived at hotel only to find reservation had be cancelled. I was told this occurred because when I called to inquire why they had me down for a smoking room rather than non-smoking which I requested, I was speaking to central booking. When they transferred the requested change my reservation was cancelled altogether. What a ridiculous thing to have happen.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your stay. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,493 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.