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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never staying here again- disgusting Where to begin... as soon as we got in the elevator to go to our room it smelled like marijuana. We get out of the elevator into the hall to go to our room and it smelled like trash (we literally held our breath it was so bad). And there was trash from several of the rooms outside of their doors that didn’t get picked up by the cleaning service the entire time we were there. We get into the room and it is ok, or so we thought.... then we find a makeup stain on the pillows, the sink did no... read more
Business response:
Deborah, thank you for your recent stay and for taking time to post your review online. We appreciate hearing from our guests. We apologize for the smell and the cleanliness issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you will reconsider and stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Sticky floors and strong unpleasant odors in hallways. Feels like it is a hotel on it last legs.
Business response:
Thank you for your review. We apologize for the odor and cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
It was ok. The front desk staff took a while to come to the desk to check me in and the room was ok. I doubt I would stay here again.
Business response:
Thank you for choosing our hotel for your stay and for taking the time to provide feedback. It is certainly disappointing to read about the problems you experienced at the front desk during check-in. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to accommodate you, and we hope you will give us another opportunity to be of service to you. Sincerely, Hotel Management
Rented 2 rooms on Christmas. Staff clearly didn't want to be there (understandable). Both rooms had an odd smell and one had issues with the heat/ac unit. Killed 2 bugs in one room (same as heat/ac). Grab and go breakfast is just that - packaged muffins and breakfast bars. Better value and options in the area.
Business response:
Thank you for choosing our hotel while you were here for Christmas. We are sorry for the issues you had in your suite and regret the inconvenience it caused. We will share your concerns will be shared with the housekeeping and maintenance team to ensure abetter experience going forward. We also apologize you did not experience our staff at their best and will share your comments with them so that they are more diligent moving forward. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to ... read more
The property smelled and I had to get a hair dryer and coffee pot from front desk. Kitchen drawers were dirty. Room had fleas and a plastic bag over the smoke detector. Left and went to another hotel
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
The hotel had a musty/smoke smell and I didn’t find it to be very clean. Advertised as having a ‘free breakfast’ included which only consisted of packaged granola bars, packaged muffins, and coffee/hot water for tea packages; on a side table in the lobby with no seating area. No container of water or juice offered for families- kids don’t drink coffee to go with their muffins :(
Business response:
Thank you for your feedback. We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Also, your comment about the odor will be shared with our housekeeping team so that they will be more diligent in their work. Please consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,493 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.