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Extended Stay America Select Suites - St. Louis - O'Fallon, IL
- Hotels
- O'Fallon, IL
About this business
Location details
154 Regency Park, O'Fallon, IL, 62269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HIGHLY DISAPPOINTED Since this review requires a rating in all categories; I have to go with terrible since I have no other knowledge of this property. Arrived at hotel only to find reservation had be cancelled. I was told this occurred because when I called to inquire why they had me down for a smoking room rather than non-smoking which I requested, I was speaking to central booking. When they transferred the requested change my reservation was cancelled altogether. What a ridiculous thing to have happen.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your stay. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Not for families with small kids Not very clean. Very disappointed with our stay. Afraid to let my young kids touch anything in the room. Bed spread had cigarette holes and carpet had multiple stains. Thank God it was just a one night stay. Will never stay at this hotel again. Only plus is the location. Very close to major shopping area.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that cleanliness of your room did not meet your expectations. I discussed your comments with the team, and we will focus on reviewing our room inspection procedures as well as making sure we are frequently reviewing our linens. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you agai... read more
Laut und Mieffig Extended Stay America-St.Louis-O'Fallon ist direct am Interstate Highway und deswegen sehr laut.
No pride in this hotel When we checked in there was a half burned cigar in the elevator causing it to stink horribly. The room did not have any air conditioning on when we checked in so the room temperature was well above 90 degrees. It took us two hours of running the AC on maximum to cool the room down to an acceptable temperature. Some previous guest had tried to flush plastic silverware down the toilet. We could not see that the toilet was jammed until we tried to flush it and the toilet overflowed. Housekeeping woke us ... read more
Business response:
The feedback provided in your review is much appreciated. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, we will make sure we are inspecting rooms thoroughly as well as providing each guest with professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a... read more
Choose a different hotel The hotel was run down and dirty. Cobwebs in corners, musty rooms and overall lacking quality. The beds are like sleeping on cardboard. This hotel us way overpriced for the quality.
Business response:
Thank you for providing us with details about your stay. The situation you described regarding the condition of the hotel is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will coach our staff on cleanliness of guest rooms to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
convenient but not odor free Need a hotel for a quick 2 day stay. location is ideal, close to walmart, fast food, etc. However, hotel reeked of smoke odor. Was assigned a room in the third floor and hallway was full of smoke odor. Room was had a bad odor too. This just gives away a lot about the cleanliness of this hotel.
Business response:
Thank you so much for posting a review of our property. We appreciate the kind comments about our hotel’s convenient location; however, we apologize for the cleanliness and odor issues you encountered. To uphold our company’s high standards, we will work on ways to better enforce our smoking policies and remove smoke odors from public areas. Thank you again for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Extremely disappointing For the price, it was a terrible deal. Beds are lumpy and uncomfortable, sheets had stains, and the room was not clean. There is no ice machine, no coffee maker in the room, and if you need more than the 4 worn towels provided, you must go to the front desk to pick them up. Never again!!!
Business response:
I appreciate you bringing your stay to our attention. I sincerely apologized for your experience. Iâm sorry that we failed to explain our amenities to you upon check-in. Each room has a full size refrigerator (no need for an ice machine) and a 2-burner stove top. We provide dishes, cookware, coffee maker, and toasters upon request. This allows our guests to customize their kitchens with fresh and clean utensils to fit their needs. The cleanliness of your room you mentioned is unacceptable and I have met with our staff to m... read more
Dirty room When we checked into the room I found chunks of dirt on the ottoman, visible chunks! If they missed cleaning this what else did they not do??? Love the convenience of having the kitchenette when traveling for a few days but not sure I would travel with extended stay again
Convenience only This time was unsure how clean anything was! Bathroom, bed linens, towels even toilet.. Did not feel comfortable this trip but was to tired to move..
Business response:
I appreciate you bringing your experience to our attention. The cleanliness of your room when you checked in is unacceptable, and I sincerely apologized for your experience. I have met with the staff and to make sure this doesn't happen again, I am personally holding additional training meetings with our housekeeping staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We appreciate your business and we hope that you will give us the opportunity to provide you with a better stay t... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - O'Fallon, IL
How is Extended Stay America Select Suites - St. Louis - O'Fallon, IL rated?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL has a 3.7 star rating with 1,513 reviews.
When is Extended Stay America Select Suites - St. Louis - O'Fallon, IL open?
Extended Stay America Select Suites - St. Louis - O'Fallon, IL is open now. It will close tomorrow at 12:00 a.m.