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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good value, great staff Staff were amazing. The carpet was a little worn in my room but everything else was clean and great.
Business response:
We are glad you enjoyed your stay with us at Extended Stay America. It is great to know you were impressed with our cordial associates and that you found us to be a good value. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Great stay, even greater staff! Enjoyed my stay at the ESA on Craig Road. The staff were fantastic. I enjoyed it so much, I may head back there soon for an extended stay.
Business response:
Paul, thank you for the awesome review. We are pleased everything went great for you during your visit and that our courteous associates made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
No towels on arrival No earlier check in No toiletries
Business response:
We sincerely apologize for the inconvenience you encountered in your room. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Charles at the front desk made our stay! Other than that, the hotel was ok. The fact that we had to ask for everything we needed including toilet paper, says a lot about the area and guests? that stay there. You get what you pay for.
Business response:
Thank you for choosing to stay with us. It is very kind of you to recognize Charles for their service. Comments like yours motivate us even more. However, we are sorry for not meeting some of your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Potentially Unsafe The hotel is great but they require a credit card at check-in but that is not noted when you utilize your debit card to book the room on hotels.com. In addition, while resting in the room the door opened. I was in the room nearly undressed and the maintenance employee opened the door claiming that he had been called by the office to come and repair the TV. When I called the office they had no knowledge of having sent him to my room. Also, while he was at my door he asked was I in here alone. That was a ver... read more
Business response:
Please accept our sincere apologies for the unfortunate incident you experienced in your room. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the appropriate team for a much better outcome. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. On a positive note, your overall rating suggests you had a pleasant stay, and we hope these positive aspects of your visi... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 4.4 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.