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Extended Stay America Select Suites - St. Louis - Westport - Craig Road
- Hotels
- St.Louis, MO
About this business
Location details
2030 Craig Rd., St.Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you value luxury, this is NOT the place. No elevator and my room was on the third floor. The air unit leaked all over the floor and the maintenance person never came, turns out he called in sick for a few days. I had to change rooms and parts of the floor were unstable in that room. The front desk personnel and cleaning crew were very courteous and helpful though.
Business response:
Thank you for being our guest. We are sorry for the inconvenience you had due to the elevator and apologize for the maintenance problem you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
old, not maintained, broken......
Business response:
Thank you for your feedback. We apologize that the condition of our hotel did not meet your expectations and the inconvenience it caused. We will utilize your comments about the upkeep to enhance our guest experience. We hope you will return to experience our hotel as we would have liked on a future visit. Sincerely, Hotel Management
Need a lot update
Business response:
Thank you for your feedback. We regret you were not entirely satisfied with the quality and condition of our accommodations. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope to serve you again. Sincerely, Hotel Management
Not a bad hotel!! One night stay & the hotel was actually cleaner than I imagined it would be. I always wipe things down myself & everything was surprisingly clean, with the exception of one dresser. The restroom was clean but shower tub made creeky sound like old wooden floor. The area didn’t feel safe though, few weirdos hanging outside. Hallway smelled like cigarettes. Door handle from lobby to rooms is broken & have to jimmy it to open. All the front desk people were friendly. Overall, this hotel is a one night stay if a... read more
Business response:
Thank you for being so specific in your evaluation of our hotel. We are glad we were able to meet most of your expectations for your overnight stay with us and that you were pleased with the service our associates delivered. However, we are sorry for the concerns that kept your stay from being perfect and apologize for the cleanliness oversights you encountered as well as for the maintenance issues you outlined. We will share your comments with our housekeeping as well as our engineering teams and take steps to ensure we pre... read more
When asking for one More pillow , receptionists was upset I called and said I couldn’t get any extras. The room was suppose to be for four people one bed and a pull out sofa bed. The bed only had three pillows. There was not extra blankets or Pillows for the other guests.
Business response:
Thank you for your feedback. We apologize for your concerns related to extra blankets and pillows as well as the way one of our associates reacted to your request. We assure you to use your comments to enhance our guest experience. We hope to host you again on a future visit. Sincerely, Hotel Management
Horrible customer service They lost our reservation upon arrival. The front desk said they would give us a free room for the evening and that we would figure it out in the morning. Then at 1:00am they came knocking on our door and said they found our reservation and asked us to move rooms. They would not wait until the next morning. Then said if we didn’t move at 1:00am that they would call the police on us for stealing a room. After we moved rooms a guy then proceeded to scare me in the hallway and also this is not in that ... read more
Business response:
Robert, thank you for your candid review as we do value your feedback. We are sorry for the issues with your reservation and apologize for the unprofessional behavior of our staff. We will review this with our team and take steps to ensure we prevent such reoccurrences. We hope to have the chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
Horrible stay, no mmaintenance being done First , horrible staff. Rude. After having to call extended stay phone number for someone to show up at desk to CHECK IN. ATTITUDE SUCKED. THEN THE WAY TO THE ROOM HALLWAY STAIRS HAS BROKEN HANDRAILING THAT WILL EITHER CUT SOMEONE OR FAIL. THE DOOR SLAM SO HARD WATCH YOU LITTLE KIDOS GOING IN. IT WILL CRUSH YHEN NOT TO MENTION ID YOU ARE ANYWHWRE NEAR 201, YOU WILL HEAR YHE DOOR SLAM ALL NIGHT LONG!!!!! THE ROOM HASNT BEEN DUAYED IN A VERY LONG TIME, THE CEILING FAN VENT IN BATHROOM ... read more
Business response:
Mike, thank you for sharing your detailed feedback with us. Firstly, we are truly sorry for the inconvenience you had when our associates were not present at the front office upon your arrival. We will look into what transpired, so this lapse in service is not repeated. We were also disappointed to read about the cleanliness and maintenance issue and offer our apologies for the inconvenience caused. We will share your comments with the team involved to take appropriate steps. Once more, we do apologize. We hope you will affo... read more
Frequently asked questions about Extended Stay America Select Suites - St. Louis - Westport - Craig Road
How is Extended Stay America Select Suites - St. Louis - Westport - Craig Road rated?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road has a 3.5 star rating with 1,715 reviews.
When is Extended Stay America Select Suites - St. Louis - Westport - Craig Road open?
Extended Stay America Select Suites - St. Louis - Westport - Craig Road is open now. It will close tomorrow at 12:00 a.m.