Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Business response:

Thank you very much for staying with us. We are sorry your room was not 100% ready for your arrival and that areas were missed in preparation. This is not normal for our hotel, and your feedback will be reviewed with the team to ensure all procedures are being followed. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

LaTasha, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the service and cleanliness issues you experienced, as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, and we will discuss your comments with our housekeeping team to make sure these procedures are being followed each and every time a room is cleaned. We hope that you will give us the opportunity in the future to provide the servic... read more

Business response:

Chelsea, thank you for taking the time to post a review about your stay at Extended Stay America. We are pleased to know you had a pleasant time with us, but we are sorry if any inconvenience it caused. It was a pleasure having you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Gregg,thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Cheri, thank you for choosing to stay with us at Extended Stay America. We’re happy to know you loved your well-appointed room and that overall you enjoyed your time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. It is nice to read that we met most of your expectations. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Heather, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management