Extended Stay America Select Suites - St Louis - Westport - East Lackland Rd.

Business response:

Lakicia, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had an enjoyable weekend stay with us and loved our ideal location. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Sandra, thank you for being our guest at Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thomas, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America! We love sharing wonderful comments such as yours about our team's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. We hope you will stay with us again soon! Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Samuel, it was our pleasure accommodating you at the Extended Stay America. However, we are sorry for the issues you had. The HVAC unit of your room is being inspected and rectified by our maintenance team. Also, your feedback with regard to our grab-and-go breakfast will be shared with our Brand Leaders to determine new breakfast offerings. We hope the positive aspects of your visit will bring you all back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management